Technical Product Delivery Manager

About the Role

The Technical Product Delivery Manager is accountable for delivery outcomes across one or more digital product domains and/or a portfolio of initiatives. This role establishes delivery governance, leads release strategy and CI/CD maturity, ensures vendor and internal teams execute reliably, and aligns technical delivery with SEARHC’s mission, patient experience, security/privacy obligations, and operational constraints of Southeast Alaska.

Responsibilities

• Portfolio Delivery Strategy & Governance:
  • Define and run the delivery operating model: intake, scope definition, prioritization support, roadmap execution rhythms, milestones, release governance, and stakeholder cadences.
  • Own delivery health across multiple workstreams (scope, schedule, quality, risk, budget where applicable).
  • Maintain user stories, acceptance criteria, and supporting documentation in the team’s work-tracking system (e.g., Azure DevOps/Jira equivalent).
  • Coordinate meetings, agendas, notes, and action items for sprint ceremonies and delivery checkpoints.
  • Track dependencies, risks, and decisions; escalate issues with clear context and proposed options.
  • Lead backlog refinement with Product and technical teams; ensure stories are sized, testable, and sequenced.
  • Facilitate sprint ceremonies and cross-team coordination; manage dependencies and delivery commitments.
  • Standardize “definition of ready/done,” release readiness, change management, and operational handoff patterns.
• Technical Collaboration:
  • Translate product objectives into technical delivery plans; partner with architects/engineers to validate feasibility.
  • Coordinate environments and release pipelines with DevOps/engineering; ensure repeatable deployment and rollback practices.
  • Lead defect triage and prioritization; drive root-cause learning and prevention.
• Testing & Release Readiness:
  • Execute test cases, document results, and coordinate defect triage with engineering/vendors.
  • Validate that delivered features meet acceptance criteria and are ready for release.
  • Support release activities (checklists, go/no-go inputs, post-release validation).
• CI/CD, Reliability & Engineering Enablement:
  • Track and report delivery metrics (cycle time, defect escape rate, release success rate, SLA adherence).
  • Implement process improvements that increase predictability and quality (definition of ready/done, test automation collaboration).
  • Drive maturity improvements in CI/CD, environment management, observability, incident readiness, and rollback/feature flag strategies.
  • Partner with engineering leadership to advance test automation, security scanning, and deployment reliability.
  • Establish performance indicators and reporting for delivery and operational stability.
• Vendor & Contract Performance Management:
  • Lead vendor performance oversight: SLAs, quality, release predictability, issue escalation, and continuous improvement commitments.
  • Coordinate contract deliverables with internal stakeholders; ensure deliverables are measurable, enforceable, and aligned with patient safety and privacy.
  • Manage vendor roadmap alignment and negotiate delivery sequencing to meet SEARHC priorities.
• Stakeholder Leadership & Change Management:
  • Serve as a primary delivery leader with business owners, clinical/operations partners, IT security/privacy, and support teams.
  • Provide executive-level communications: status, risks, tradeoffs, and decision briefs.
  • Ensure training, communications, and adoption planning are resourced and effective.
• AI Literacy Expectations:
  • Establish responsible AI usage patterns in delivery governance: what is approved, how outputs are validated, how data is protected, and how exceptions are handled.
  • Evaluate vendor claims about “AI features” with a delivery lens: security, privacy, auditability, uptime, bias risk, model updates, and operational support.
  • Define metrics for AI-enabled productivity gains that do not compromise quality (e.g., reduced cycle time with stable defect escape rates).
  • Ensure AI-assisted workflows are inclusive, accessible, and aligned with SEARHC values and community expectations.
  • Treat AI outputs as drafts requiring validation, especially when they impact patient experience, security, or compliance.

Qualifications

• Education: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field required; advanced degree a plus.
• Experience:
  • 8–12+ years in technical delivery leadership, product operations, program delivery, or engineering-adjacent management.
  • Demonstrated success leading multi-team delivery, vendor-managed delivery, and CI/CD or release governance improvements.
  • Strong understanding of security/privacy considerations in regulated environments; ability to translate into delivery controls.
  • Proven executive communication, negotiation, and conflict-resolution skills.
• Preferred Qualifications:
  • Experience in healthcare delivery organizations, EHR-adjacent ecosystems, or patient mobile platforms.
  • Familiarity with interoperability concepts (HL7/FHIR), identity/access management, and mobile platform release governance.
  • Experience building delivery metrics and using them to drive measurable improvement.

Skills

• Strategic delivery leadership
• Operational excellence and resilience
• Vendor governance and accountability
• Organizational influence and change leadership
• Patient-centered, mission-aligned decision making

Benefits

We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance, and long and short-term disability, and more.

Pay

Pay Range: $54.60 - $76.93