Technical Printer Support Representative I (Inkjet)
About the role
Canon ITS is seeking highly skilled, professional, and customer-focused individuals to deliver exceptional technical support. As a Canon Technical Printer Support Representative I, you will efficiently receive and respond to inbound customer calls and inquiries, resolving various routine and complex technical inkjet printer issues in a "first call resolution strategy," escalating appropriate cases, and following up on issues to ensure timely resolution and customer satisfaction.
Responsibilities
- Receive and respond to inbound customer calls and inquiries, resolving various routine and complex technical inkjet printer issues in a "first call resolution strategy."
- Escalate appropriate cases and follow up on issues to ensure timely resolution and customer satisfaction.
- Analyze complex issues to answer questions, troubleshoot, and advise on solutions.
- Promptly identify, research, and resolve customer inquiries using all available software and network tools.
- Interact with customers and team members simultaneously to expedite call resolution.
- Make prompt, accurate business decisions that mutually benefit the business and the customer.
- Document interactions and resolutions in our easy-to-use applications.
- Aid customers using our Total Care approach in making a purchase decision and completing their order on the Canon website.
Requirements
- High school diploma or equivalent.
- Previous customer service or call center experience.
- Demonstrated knowledge of PC operating systems such as Windows and/or MAC.
- Intermediate to advanced level skills with internet navigation, instant messenger tools, and email.
- Keyboarding and MS Office proficiency.
- Ability to work independently and manage time effectively.
- Strong communicator with active listening skills and proficiency in English.
- Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment.
- Ability to multitask, prioritize, and navigate multiple computer programs and screens at one time.
- Dependable, punctual, and consistent attendance is a must for this position.
- A reliable high-speed internet connection and a workspace free from noise and distractions.
Qualifications
- Florida, Georgia, Indiana, Iowa, Louisiana, New York, North Carolina, Ohio, Tennessee, and Virginia residents are eligible to apply.
Skills
- High school diploma or equivalent.
- Previous customer service or call center experience.
- Demonstrated knowledge of PC operating systems such as Windows and/or MAC.
- Intermediate to advanced level skills with internet navigation, instant messenger tools, and email.
- Keyboarding and MS Office proficiency.
- Ability to work independently and manage time effectively.
- Strong communicator with active listening skills and proficiency in English.
- Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment.
- Ability to multitask, prioritize, and navigate multiple computer programs and screens at one time.
- Dependable, punctual, and consistent attendance is a must for this position.
- A reliable high-speed internet connection and a workspace free from noise and distractions.
Benefits
- Medical
- Vision
- Dental
- Life insurance
- Disability
Company
Canon Information Technology Services, Inc. - The environment at Canon ITS is energetic and diverse. Our team is comprised of a wide variety of people in positions that help our employees grow and develop their careers.
Statement of Policy on Equal Employment Opportunity
Canon Is Committed To Providing Equal Employment And Advancement Opportunities To All Qualified Persons Without Regard To Race, Sex, Marital Status, Sexual Orientation Or Affectional Preference, Color, Religion, National Origin, Age, Disability, Or Veteran Status, Unless a Bona Fide Occupational Qualification Exists. Our Commitment Is To Assure Full Opportunity For All Employees In Order That They May Achieve Their Highest Potential And To Assure Progressive Employment Practices That Conform To The Letter And Spirit Of Federal, State, And Local Laws Regarding Equal Employment Opportunities.
Workstyle
Virtual - This position is considered virtual. The office will be open 5 days a week; however, you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs.