Technical Printer Support Representative I (Inkjet)

About the role

Canon ITS is seeking highly skilled, professional, and customer-focused individuals to deliver exceptional technical support. As a Canon Technical Printer Support Representative I, you will efficiently receive and respond to inbound customer calls and inquiries, resolving various routine and complex technical inkjet printer issues in a "first call resolution strategy," escalating appropriate cases, and following up on issues to ensure timely resolution and customer satisfaction.

Responsibilities

• Analyze complex issues to answer questions, troubleshoot, and advise on solutions
• Promptly identify, research, and resolve customer inquiries using all available software and network tools
• Interact with customers and team members simultaneously to expedite call resolution
• Make prompt, accurate business decisions that mutually benefit the business and the customer
• Document interactions and resolutions in our easy-to-use applications
• Aid customers using our Total Care approach in making a purchase decision and completing their order on the Canon website

Requirements

• High school diploma or equivalent
• Previous customer service or call center experience
• Demonstrated knowledge of PC operating systems such as Windows and/or MAC
• Intermediate to advanced level skills with internet navigation, instant messenger tools, and email
• Keyboarding and MS Office proficiency
• Ability to work independently and manage time effectively
• Strong communicator with active listening skills and proficiency in English
• Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment
• Dependable, punctual, and consistent attendance is a must for this position

Qualifications

• A reliable high-speed internet connection and a workspace free from noise and distractions

Skills

• High school diploma or equivalent
• Previous customer service or call center experience
• Demonstrated knowledge of PC operating systems such as Windows and/or MAC
• Intermediate to advanced level skills with internet navigation, instant messenger tools, and email
• Keyboarding and MS Office proficiency
• Ability to work independently and manage time effectively
• Strong communicator with active listening skills and proficiency in English
• Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment
• Dependable, punctual, and consistent attendance is a must for this position

Benefits

• Medical
• Vision
• Dental
• Life insurance
• Disability

Company

• Company Overview
• Statement of Policy on Equal Employment Opportunity
• Workplace Accommodation Request
• Pay Transparency Policy Statement
• Notice to Recruiting Firms/Agencies
• Canon I.T.S. is a tobacco-free work environment.

Contact

• Base decisions on employment so as to further the principle of equal employment opportunity.
• Ensure that promotion decisions are made in accordance with the principles of equal employment opportunity by imposing only valid requirements for promotional opportunities.
• Ensure that all other personnel actions (such as compensation benefits, transfers, layoffs, company sponsored training, education, tuition assistance, social and recreation programs) will be administered without regard to race, color, religion, sex, age, sexual orientation, disability or national origin.