Technical Printer Support Representative I (Inkjet)

About the role

Canon ITS is seeking highly skilled, professional, and customer-focused individuals to deliver exceptional technical support. As a Canon Technical Printer Support Representative I, you will efficiently receive and respond to inbound customer calls and inquiries, resolving various routine and complex technical inkjet printer issues in a "first call resolution strategy," escalating appropriate cases, and following up on issues to ensure timely resolution and customer satisfaction.

Responsibilities

• Receive and respond to inbound customer calls and inquiries, resolving various routine and complex technical inkjet printer issues in a "first call resolution strategy."
• Escalate appropriate cases and follow up on issues to ensure timely resolution and customer satisfaction.
• Analyze complex issues to answer questions, troubleshoot, and advise on solutions.
• Promptly identify, research, and resolve customer inquiries using all available software and network tools.
• Interact with customers and team members simultaneously to expedite call resolution.
• Make prompt, accurate business decisions that mutually benefit the business and the customer.
• Document interactions and resolutions in our easy-to-use applications.
• Aid customers using our Total Care approach in making a purchase decision and completing their order on the Canon website.

Requirements

• High school diploma or equivalent.
• Previous customer service or call center experience.
• Demonstrated knowledge of PC operating systems such as Windows and/or MAC.
• Intermediate to advanced level skills with internet navigation, instant messenger tools, and email.
• Keyboarding and MS Office proficiency.
• Ability to work independently and manage time effectively.
• Strong communicator with active listening skills and proficiency in English.
• Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment.
• Ability to multitask, prioritize, and navigate multiple computer programs and screens at one time.
• Dependable, punctual, and consistent attendance is a must for this position.

Qualifications

• A reliable high-speed internet connection and a workspace free from noise and distractions.

Skills

• High school diploma or equivalent.
• Previous customer service or call center experience.
• Demonstrated knowledge of PC operating systems such as Windows and/or MAC.
• Intermediate to advanced level skills with internet navigation, instant messenger tools, and email.
• Keyboarding and MS Office proficiency.
• Ability to work independently and manage time effectively.
• Strong communicator with active listening skills and proficiency in English.
• Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment.
• Ability to multitask, prioritize, and navigate multiple computer programs and screens at one time.
• Dependable, punctual, and consistent attendance is a must for this position.

Benefits

• Medical
• Vision
• Dental
• Life insurance
• Disability

Company

• Company Overview
• Statement of Policy on Equal Employment Opportunity
• Workplace Accommodation Request
• Pay Transparency Policy Statement

Contact

• Notice to Recruiting Firms/Agencies
• Canon ITS is a tobacco-free work environment.

Application

For more information or to apply, visit our website or contact us directly.