Technical PM - Guidewire

This role combines technical leadership, application operations, strategic technology planning, and team/vendor management supporting business applications built on the Guidewire Cloud platform.

Responsibilities

• Ensure primary business applications built on the Guidewire Cloud platform maintain high availability, reliability, and stability.
• Lead system upgrades, enhancements, and integrations to improve performance and user experience.
• Manage internal and external support teams.
• Manage relationships with technology vendors, service providers, implementation partners, and key resources from the parent company.
• With assistance from the parent company, negotiate contracts, evaluate performance, and ensure adherence to service-level agreements.
• Maintain a forward-looking technology roadmap tailored to frontline business needs.
• Collaborate with the parent company cybersecurity team and external vendors to help ensure systems meet security and regulatory standards.
• Serve as a technical advisor to business units, helping them leverage tools effectively.
• Oversee technology risk assessments, disaster recovery planning, and business continuity readiness.
• Make sound business decisions that align with the unique dynamics and intricacies of a managing general agency that underwrites aviation insurance on behalf of a pool of member insurance companies.
• Perform miscellaneous projects and administrative functions as assigned.

Requirements

• 10 years of relevant work experience, including application support and/or operations experience, with extensive and recent experience as a technical lead and manager.
• Strong strategic thinking and technical depth.
• Robust understanding of technical concepts including programming with Gosu, Java, and SQL.
• Strong knowledge of industry issues and trends to champion continuous improvement and digital enablement.
• Ability to balance innovation with operational stability.
• Ability to lead both high-level strategy and hands-on execution.
• Ability to consistently perform responsibilities while being resourceful and wearing many hats.
• Ability to work effectively under time constraints and meet deadlines.
• Excellent interpersonal and communication skills.
• Independent thinking, self-motivation, attention to detail, strong organization, and ability to prioritize projects and work assignments.
• Willingness to take professional development, insurance, IT, and aviation-related courses.
• Attainment of relevant certifications, licenses, and continuing education to enhance performance of job requirements.
• Ability to work from the company’s physical office location on a hybrid basis.
• Flexibility to travel, including some overnight travel.

Qualifications

• BA/BS in Computer Science, Computer Engineering, or Management Information Systems (preferred).
• Prior insurance industry experience, ideally supporting Guidewire’s Policy Center, Claim Center, and Billing Center (preferred).
• Experience with cloud environments such as Azure and AWS (preferred).

Benefits

• Group Health (Medical, Dental, and Vision).
• Paid Time Off and Paid Holidays.
• 401(k) matching.
• Group Life and Disability insurance.
• Professional Development opportunities.
• Wellness programs.
• Variety of other perks.

Schedule

Hybrid work arrangement from the company’s physical office location. Flexibility to travel is required, including some overnight travel.