Technical Partner Success Manager - Cisco

Essential Job Duties

• Identify and qualify growth opportunities to partner with sales for growth and strategic engagements and maintain long-term relationships with stakeholders at our sales partners.
• Understand Customer Experience Lifecycle and drive a strategy with our sales partners to drive a strong customer experience that is profitable and scalable.
• Maintain a high profile with supplier resources and key partners leaders.
• Serve as a Subject Matter Expert for Cisco solution enablement.
• Create and deliver content to drive industry awareness, partner education, and partner enablement for our Channel Program, Evolve.
• Work cross-functionally with other teams internally to resolve business challenges.
• Manage partner feedback and needs with internal leaders and key stakeholders.
• Create and execute roadmaps for specialization and certification with our sales partners.
• Taking ownership of partner issues reported and seeing problems through to resolution.
• Conduct training, product walk-through, end user demos and provide resolutions to partner’s queries on Cisco products, technologies, and platforms.
• Research, diagnose, troubleshoot, and identify solutions to resolve partner issues.
• Ensure proper documentation, recording, and closure for technical business needs.
• Prepare accurate and timely reports as needed.
• Document knowledge in the form of knowledge base tech notes and articles.

Requirements

• 5+ years in the Cisco technology channel, preference for technical and sales experience.
• 5+ years experience with Cisco Security solutions.
• Achieve and maintain Cisco Certifications as needed.
• Preferred: Currently hold relevant Cisco Technical Certifications in the Cyber Security field.
• Familiar with Lifecycle selling of recurring solutions.

Physical Requirements

• Ability to sit at a computer terminal for long periods of time.
• Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for this position.
• Ability to travel 30% of the time to present ScanSource UVP & Cisco Collaboration Solutions.
• Ability to lift 20 pounds.

Compensation

Base Range: $110,000 - $120,000
Total Compensation Range: $125,000 - $135,000
Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer.

Benefits

• Medical/dental/vision coverage.
• Lifetime life insurance.
• 401(k) plan with matching provision.
• 128 hours of paid time off (PTO) each calendar year (prorated for date of hire).
• 10 paid company holidays.

About the Role

The Technical Partner Success Manager (TPSM) role is to enable our partners in Supplier and ScanSource Programs, Offerings, Tools and Technology Solutions. Our TPSMs play a strategic role with our sales organization to assist sales partners with growing a profitable and scalable Cisco business practice.