Technical Success Manager

About the role

Zscaler is looking for a Technical Success Manager to join their team. This is a remote, Northeast (NJ, DC, NYC, MA, NC)-based role, reporting to the Senior Manager, Technical Success in the Customer Success department.

What You’ll Do (Role Expectations)

• Own a portfolio of customers and drive technical adoption, value realization, and long-term success
• Serve as a trusted technical advisor, translating customer goals into onboarding, enablement, and solution guidance
• Partner cross-functionally with Sales, Support, Product, and Engineering to resolve blockers and improve the customer experience
• Monitor customer health, identify risks and expansion opportunities, and proactively recommend actions to improve outcomes
• Document best practices, recurring technical issues, and customer feedback to help scale processes and influence product improvements

Who You Are (Success Profile)

• You thrive in ambiguity and see it as raw material to build something meaningful
• You act like an owner, passionate about the mission and fueled by bias for action
• You are a problem-solver, laser-focused on finding the solution to deliver the biggest impact
• You are a high-trust collaborator, ambitious for the team and embracing the challenge culture
• You are a learner, obsessed with your own development and actively seeking feedback to become a better partner and teammate

What We’re Looking For (Minimum Qualifications)

• A foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
• Experience in customer success, technical account management, solutions engineering, or a similar customer-facing technical role
• The ability to explain technical concepts clearly to both technical and non-technical stakeholders
• Demonstrated experience managing customer relationships, driving adoption, and mitigating risk across accounts
• Strong problem-solving skills with the ability to troubleshoot issues and coordinate cross-functional resolution

Preferred Qualifications

• Experience leveraging AI-powered predictive analytics or conversational intelligence tools to monitor customer health metrics, automate risk detection, and scale proactive enablement strategies
• Experience supporting SaaS, cloud, API, data, or enterprise software products
• Experience with customer health metrics, renewal support, or expansion-focused account planning

Pay and Benefits

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits. Benefits include various health plans, time off plans, parental leave options, retirement options, education reimbursement, and in-office perks, among others. Zscaler is committed to providing reasonable support for candidates with disabilities, sincerely held religious beliefs, or other characteristics protected by law.