Technical Ops Manager

About the role

This position is responsible for coaching, inspiring, motivating, guiding, and developing a team of technicians that are focused on providing excellence in customer experience through the installation and service of our products. They help foster a positive team environment that enables employees to maximize performance, learn new skills and progress their careers. We are looking for someone who acts as a customer advocate and provides helpful solutions to meet the customer’s needs.

Responsibilities

• Manages all telecommunications technical operations including personnel; assigns work, checks quality of work, is a resource for personnel questions, handles personnel issues, and monitors workflow to ensure timely completion and proper budget management of work activities.
• Responsible for the development of managed personnel.
• Annual and routine capital and expense budgets development and management.
• Prepares forecasts and proposes strategies to maintain expense and capital expenditures are within time and budget targets.
• Ensures personnel understand safety procedures and preventive maintenance operations including bonding and grounding of equipment installations.
• Develops and maintains records to ensure information is available for reference, analysis and monitoring of operations and equipment.
• Provides DTO with information regarding installation and service, quota, manpower and makes suggestions based on team performance.
• Ensures upgrades and changes to the network are completed in a manner with the least negative affect on service and effectively communicates this work within the organization for preparation (e.g., Marketing/Sales can notice customers, etc.) and closeout thereof.
• Acceptance testing of new equipment and fiber and proposal of any countermeasures necessary.
• Generates and submits required regulatory reports/inquiries.

Requirements

• Bachelor's Degree in engineering or related field
• 2+ years of management experience or 10+ years related industry work experience
• 2+ years management experience and 5+ years working in telecommunication and technical operations
• 2+ years of budget development and management

Qualifications

• Ability to communicate effectively both orally and in writing
• Ability to create a proactive team environment and sustain employee morale
• Strong, team oriented interpersonal skills
• Strong business acumen with ability to develop and justify budgets
• Ability to make data driven decisions in a timely manner while managing projects
• Knowledge of staff development techniques and willingness to transparently share knowledge
• Interest in proactively working with and solving customer service trouble issues/concerns
• Proficient with common Microsoft Office products: Excel, Word, PowerPoint
• Knowledge of modern telephone, internet and cable television technologies

Skills

• Ability to work independently and as part of larger team in a fast-paced, complex, detail-oriented office environment towards common goals

Benefits

When you join HBC, you’ll be part of an award-winning company and team. We offer a comprehensive benefits package, including:

• Group health & dental insurance
• 401(k) program with company match
• Generous PTO program
• Company wellness program
• Employer-paid short- and long-term disability
• And much more!

Pay

$80,000 - $90,000 annually

Schedule

Full-Time