Technical Operations - Specialist - Technical Operations

About the role

Interactive Brokers Group, Inc. (NASDAQ: IBKR), a member of the S&P 500, is a global financial services company headquartered in Greenwich, Connecticut, with offices in over 15 countries. Through its affiliates, Interactive Brokers provides automated trade execution and custody of securities, commodities, foreign exchange, and prediction markets on over 170 markets in numerous countries and currencies. For more than four decades, Interactive Brokers has focused on technology, automation, and innovation to provide clients worldwide with a sophisticated, unified platform to manage their investment portfolios. We serve individual investors, hedge funds, proprietary trading groups, financial advisors, and introducing brokers. Our culture is driven by problem-solving, efficiency, and continuous improvement. We look for individuals who are intellectually curious, collaborative, and motivated to contribute to technology that helps simplify and enhance access to global financial markets.

What Will Be Your Responsibilities Within IBKR

• Monitor the health of applications, networks, and systems underpinning the Interactive Brokers global brokerage system.
• Analyze, troubleshoot, escalate and resolve brokerage system operational issues.
• Participate in Post-Incident review in collaboration with Software Development, customer service and infrastructure teams.
• Provide internal 2nd-level technical support to various teams.
• Monitor batch scheduled jobs while troubleshooting and escalating any delays or failures.
• Analyze existing business workflows and participate in developing new process monitoring tools.
• Act as the primary escalation point for all brokerage system technical issues.
• Investigate and triage real time trade issues with internal and external parties.

Required Skills

• Strong communication skills, and must be fluent in English.
• A Bachelor's in a financial or a technical discipline.
• A working knowledge of general computing and networking concepts.
• Experience working with Linux operating systems.
• The ability to analyze and solve problems promptly and accurately in a fast-paced environment.
• Ability to work weekends and day/ night shifts.

Preferred Skills

• Knowledge of the securities and commodities markets.
• Prior experience in retail or institutional trade support.
• Previous experience with scripting languages (e.g., Shell, Perl, Python).
• Desire to explore and learn new concepts, systems and technologies.

Company Benefits & Perks

• Competitive salary, annual performance-based bonus and stock grant.
• Retail 401(k) with competitive company match.
• Excellent health and wellness benefits, including medical, dental, and vision benefits.
• Company paid medical healthcare premium.
• Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP).
• Daily company lunch allowance provided and a fully stocked kitchen with healthy options for breakfast and snack.
• Corporate events including team outings, dinners, volunteer activities and company sports teams.
• Education reimbursement and learning opportunities.