Specialist, Technical Operations

Responsibilities

• Oversee the setup, configuration, and maintenance of the standard on-site technical infrastructure, including phone systems, access control, security cameras, Wi-Fi, and future on-site technical needs.
• Minimize disruptions by providing technical support and troubleshooting onsite system and centralized services issues.
• Develop and maintain operational procedures related to on-site technical systems.
• Maintain accurate records of system configurations, installations, and maintenance activities.
• Implement consistent testing, verification, and quality assurance procedures to proactively find and resolve potential problems.
• Employ AI to boost efficiency, automate workflows, and optimize operational processes.
• Ensure compliance with company standards and security protocols in all installations and operations.
• Respond to service requests and resolve technical issues promptly and efficiently.
• Participate in training sessions as required to stay up to date on new technologies and best practices.
• Partner with our facilities teams to understand on-site needs and build solutions to support their plans.
• Assist with other projects and assignments as directed by the team leader.

Qualifications

• Minimum of 5 years in an operations role supporting onsite systems or related technologies, with at least 2 years in a supervisory or team lead role.
• Utilize AI tools to increase both individual and team efficiency.
• Proficiency in technical infrastructures encompassing VOIP, Wi-Fi, networking, and access control.
• Experience in quality assurance and testing methodologies.
• Demonstrated ability to independently develop and execute system validation initiatives across a portfolio.
• Proven ability to work independently, lead, mentor, and develop teammates.
• Excellent problem-solving, customer service, and communication skills.
• Ability to embody the Cardinal Culture and Cardinal Core Values every day.