Technical Operations Specialist

About Rune: Rune Technologies builds mission‑critical software for military logistics and sustainment. Its flagship product is TyrOS, an AI‑enabled logistics command and control platform that gives commanders a real‑time operating picture of sustainment, from inventory and distribution to medical and operational planning, even in degraded and contested environments. The company is a small, fast‑moving team that blends deep DoD operational experience with product‑company software discipline, embedding with military units during exercises and shipping constantly based on field feedback.

About the role

As a Technical Operations Specialist, you will sit at the intersection of QA testing, customer training, deployment support, and field operations. You will support Rune’s Mission Success organization by testing new software releases, preparing deployment packages, training users, collecting product feedback, and assisting with software and hardware deployments at customer sites. Headquarters work focuses on QA testing, training material development, and product readiness; field work includes deploying products, supporting updates, training military users, and capturing feedback for product improvements.

Responsibilities

• Validate new Rune software releases before they reach customers, ensuring workflows make sense for real military users.
• Exercise the product like an operator would: planning missions, managing sustainment data, updating statuses, moving through workflows, and identifying where the software breaks down or becomes confusing.
• Test end‑to‑end scenarios across TyrOS and other Rune products to confirm readiness for exercises, demos, deployments, and customer use.
• Identify bugs, workflow gaps, confusing product behavior, and training issues, then clearly communicate what happened and why it matters operationally.
• Prepare deployment packages, including software, hardware, documentation, and training materials, for field use.
• Provide hands‑on technical support for Rune software and hardware products in forward‑deployed environments.
• Assist with installation, configuration, troubleshooting, and maintenance of deployed Rune systems; manage software updates in support of customer deployments.
• Develop practical training materials that help new users understand and adopt Rune products quickly; train military users virtually, in classrooms, and in field environments.
• Capture user feedback during training sessions, exercises, and deployments, and translate that feedback into clear product observations for the product and engineering teams.
• Build and maintain deployment runbooks and a troubleshooting knowledge base, capturing field fixes so they are repeatable by others.

Qualifications

• 1 to 4 years of relevant hands‑on technical experience, such as help desk, field service, systems administration, or military signal, automation, or logistics roles.
• Availability to work onsite in Rosslyn, VA.
• Active U.S. Secret security clearance.
• Basic understanding of computer hardware components (CPUs, RAM, storage, cables, peripherals, networking equipment).
• Basic understanding of operating systems, especially Windows, Linux and command‑line navigation.
• Familiarity with fundamental networking concepts, including TCP/IP, Ethernet, IP addresses, connectivity troubleshooting, and basic network configuration.
• Strong attention to detail and willingness to methodically work through software workflows, edge cases, and operational scenarios.
• Exceptional communication and interpersonal skills, especially with military users, operators, and non‑technical stakeholders; interest in teaching new software technologies through classroom instruction, field training, virtual sessions, and written materials.