Technical Operations Manager, Repair and Maintenance

Role Description

As a Technical Operations Manager, specializing in repair and maintenance, you’ll drive product quality and customer experience improvements through data analysis and cross-functional collaboration. In your role, you will also manage financial planning processes, monitor network performance, and lead troubleshooting efforts. Additionally, you will manage vendor performance and provide local insights to centralized teams to drive refinement and innovation.

• Drive product quality and customer experience improvements.
• Use field data to drive quality improvements through cross-functional quality improvement forum.
• Support financial planning processes such as business forecasting, target setting, and CapEx/OpEx budget.
• Manage operations schedule, budgets, actual costs, and performance.
• Monitor network performance and lead troubleshooting efforts for network systems.
• Prepare and implement MOPs and update network documentation based on changes in network topology.
• Manage vendor performance for both inside and outside plant responsibilities.
• Provide local insight to centralized process management teams to jointly drive refinement and innovation.
• Drive cross-functional strategic initiatives to improve customer experience and overall cost structure of the business.

Requirements

• A Bachelor's degree or equivalent practical experience.
• 6 years of experience in network operations, network engineering, or network construction.
• Experience building and maintaining telecommunication infrastructure, FTTH/X, network operations, and/or outside plant (OSP) projects.
• Experience with construction quality processes for predictive, proactive, and reactive quality management.

Preferred

• A Master's degree.
• PMP Certification.
• 10 years of experience in network operations, network engineering, or network construction.
• Experience managing projects involving team members from multiple disciplines.
• Experience in keeping multiple critical stakeholders informed, and interacting with both external partners and internal groups.
• Experience working with vendors and management to continually improve, change, and develop procedures for efficient installations, and report up to leadership on market performance.

Pay

The US base salary range for this full-time position is between $114,000 - $126,000 + bonus + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

Benefits

GFiber offers a comprehensive benefits package including health insurance, retirement plans, paid time off, and more. Details will be shared during the hiring process.

Schedule

This opportunity will remain online based on business needs which may be before or after the specified date.

About the Role

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.

Qualifications

GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).

Skills

While not required, having skills in project management, communication, and problem-solving can be beneficial in this role.