Technical Operations Manager

Job Description

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. Follow us on social media @NYCOfficeofTech, and visit www.nyc.gov/oti to learn more.

Responsibilities

• Coordinate delivery across the team's projects, tracking status, surfacing risks early, and keeping work on schedule from concept through public launch.
• Build and maintain operating processes that scale, including planning cycles, sprint rituals, decision frameworks, status reporting, and post-launch retros.
• Unblock the team; identify what slows down work, escalate where needed, and resolve the recurring blockers yourself before they become patterns.
• Cook up dependencies between OTI's platforms, security, legal, communications, and contracts teams to keep dependencies moving and the team's work aligned to the city's standards and timelines.
• Onboard new hires, making sure people are ramped, supported, and contributing to their first few weeks.
• Write and maintain the team's operating documentation: handbooks, runbooks, onboarding guides, and the principles that codify how we work.
• Report up to OTI leadership and external stakeholders on team health, project status, and operational metrics, with honesty about what is and is not working.
• Make the operation better over time. Run retros, measure what matters, and improve the team's working systems quarter over quarter.
• Perform special projects and initiatives as assigned.

Hours/Shift

Day - Due to the necessary duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings.

Work Location

Brooklyn, NY

To Apply

Please go to www.cityjobs/jobs/search and search for Job ID #782369

* Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration

Minimum Qualifications

• A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain;
• An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain;
• A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain;
• Education and/or experience which is equivalent to "1", "2", or "3" above.

Preferred Skills

• 3+ years of professional experience in operations, program management, technical project management, chief of staff, or a similar role, with a track record of making teams run better.
• Experience coordinating delivery across multiple concurrent projects, with the project management instincts to spot risk early and the judgment to address it without disrupting the work.
• Experience working closely with cross-functional product teams, including engineers, designers, and product managers.
• Working fluency with modern operating practices, including planning cycles, team rituals, status reporting, retros, and operational metrics.
• Strong written and verbal communication write a clear weekly update, oversee structured meetings, and represent the team in conversations with senior stakeholders.
• Experience navigating government hiring, civil service processes, or comparable structured hiring environments.
• Experience with budget management, contracting, or procurement, especially in public sector contexts.
• Experience standing up new teams or new functions, including the documentation, rituals, and onboarding that make a team durable.
• Experience building and maintaining team handbooks, runbooks, and operating documentation that people actually use.
• Comfort with ambiguity: loosely defined operating problems, design a process to solve it, and roll it out without overengineering.

Residency Requirement

City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.