Technical Operations Manager – Campus Technology

Key Responsibilities

• General systems and security administration.
• Research, recommend, implement and monitor security software solutions as appropriate.
• Process account creation and security profiles including Active Directory and email.
• Manage operating system and third-party software patch deployment and compliance of server and desktop systems.
• Provide full software lifecycle support including research, deployment, maintenance and support of end user systems as assigned.
• Manage virtual server environment maintenance and support.
• Provide data storage, server and environmental backup and archive management.
• Aid Help Desk technicians with incidents and assume ownership of requests requiring escalation.
• Provide appropriate documentation and regular cross-training for backup personnel.
• Ensure procedures are effectively documented and cross-training occurs within team.
• Provide leadership, guidance and support to other members of the network and system administration team.
• Complete special assignments/projects requested by the Campus Technology leadership, overseeing Operations, Security and Development.

Qualifications And Skills Required

• Bachelor’s degree in related field required or equivalent work experience.
• Three years of progressive job experience and supervisory experience required.
• Successful completion of background check, MVR, and credit check may be required.
• Ability to confidently demonstrate software and technology solutions to Southwestern employees.
• Research technology solutions for organizational goals.
• Manage a small team of highly technical personnel.
• Strong English communication skills.
• The following specialized computer skills are required: Microsoft Active Directory, Microsoft 365 including Exchange Online, Microsoft DHCP, DNS and similar management.
• Exhibit a humble, patient, and collaborative spirit in order to create a healthy and vibrant work culture for the Operations team.
• Possess a strong work ethic and initiative.
• Maintain regular on the job attendance and timeliness.
• Possess ability to multi-task and pay attention to detail.