Technical Onboarding Specialist

Outside · United States · Yesterday

RemoteRemoteHuman Resources$60k/yrFull-time

Configure and deploy Marketing Cloud environments for new clients.
Perform client setup activities including user configuration, permissions, account structure, and platform customization.
Install, configure, and maintain Host Adapter integrations.
Configure Queue Director and maintain historical configuration records.
Absorb API integration setup, testing, documentation, and user onboarding.
Absorb coordination onboarding tasks with Account Managers, Product, Engineering, and Client Success teams.
Document implementation requirements, configurations, and onboarding procedures.

Provide technical support for Host Adapter integrations and monitor critical daily processing activities.
Support API Gateway operations, including troubleshooting existing integrations and assisting with new integration deployments.
Perform quarterly National Change of Address (NCOA) maintenance and processing.
Support Mountain Collective scan processing and related troubleshooting.
Manage Insight platform security settings, user access, permissions, and account administration.
Investigate and resolve platform, integration, and data-related issues.
Collaborate with engineering teams to identify, document, and resolve software defects.

Perform QA testing for Insight platform enhancements and bug fixes.
Test web extensions, APIs, and integration workflows.
Validate data accuracy, system performance, and functionality during implementation and release cycles.
Create and maintain test plans, test cases, and implementation validation procedures.
Absorb regression testing for platform updates and releases.

Document technical procedures, onboarding processes, and support workflows.
Identify opportunities to improve implementation efficiency, support processes, and system reliability.
Collaborate with Product and Engineering teams to improve client onboarding experiences.
Absorb support for special projects and platform enhancement initiatives as assigned.

5+ years of experience supporting software implementations, onboarding, technical support, or SaaS platforms.
Strong technical troubleshooting and problem-solving abilities.
Experience working directly with clients in a customer-facing technical role.
Basic understanding of SQL queries, data structures, and database concepts.
Experience using API testing and development tools such as Postman.
Familiarity with REST APIs, webhooks, and system integrations.
Experience using remote connection and remote support software.
Strong organizational skills with the ability to manage multiple projects simultaneously.
Excellent written and verbal communication skills.
Ability to document technical processes clearly and effectively.
Ability to work independently while collaborating effectively across teams.

Experience with marketing automation platforms such as Acoustic, ActiveCampaign, Salesforce Marketing Cloud, HubSpot, or similar technologies.
Experience supporting CRM platforms and customer databases.
Familiarity with hospitality, travel, ecommerce, or resort technology systems.
Understanding of software development lifecycles and Agile methodologies.
Experience with QA testing methodologies and test case creation.
Experience supporting data integrations, ETL processes, or middleware platforms.
Exposure to AI-powered productivity tools and workflow automation platforms.
Demonstrated ability to improve processes, streamline workflows, and increase operational efficiency through technology and automation.

Entirely remote jobs that could be performed in Colorado.
Paid salary of between $60,000 to $90,000.
Additional compensation may include a bonus or commission.
Additional benefits include health care, vision, dental, retirement, Flexible Time Away, sick leave, and more.

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