Technical Manager, Data Center Deployment

Team Management & Leadership

Leads a highly technical organization through subordinate managers, supervisors, and professionals
Acts as a very technical people manager, capable of asking the right questions and guiding complex execution
Sets goals to motivate and develop team members
Determines resources to meet schedules and delivery goals
Ensures operational and deployment standards are defined and followed
Recommends policy and procedural improvements across disciplines

Order Requirements & Support

Manages and advises teams on gathering and validating customer order requirements
Recommends solutions for non-standard and complex orders
Ensures consistency across metros

Project Planning

Oversees development of customer project implementation plans
Ensures realistic task plans, schedules, and commit dates
Leads continuous improvement and risk mitigation

Customer Order: Project Implementation & Delivery

Manages successful on-time, high-quality deployment delivery
Owns Commit Compliance and delivery KPIs
Drives performance analysis and corrective improvements

Cross-Functional & Customer Support

Led resolution of customer and cross-functional issues
Acts as a strong communicator and escalation owner
Partners with Operations, Finance, Commercial, and Regional teams

Process Support & Optimization

Leads cross-functional process design and improvement initiatives
Improves fulfillment, provisioning lead time, and delivery efficiency

Systems, Data & Financial Acumen

Oversees data center operations systems impacts and improvements
Leads data issue investigation and resolution
Applies financial and business planning knowledge to operations decisions

Vendor Management

Manages vendor engagement related to deployments, construction, and EIS
Partners with data center operations support to ensure performance standards

Qualifications

• Typically 10+ years of experience in technical or infrastructure environments
• Strong technical people leadership experience
• Data center, real estate, or IT infrastructure project management background
• Field experience such as construction or site delivery
• Real estate space planning and build readiness experience
• Strong communication, people leadership, and financial literacy
• Bachelor’s degree or equivalent experience