Technical Manager

Primary Field

Customer contact to provide expertise and assistance to internal and external clients. Will plan and coordinate customer visits for routine and troubleshooting purposes to insure we are providing product and services that satisfy our customers. This individual will develop and nurture customer relationships as an avenue to provide accurate feedback to our internal customers i.e.; Facility and Corporate QA and Management, R&D Technical Development Teams, Sales and other members of the Field Service Management team. Advocate for the customer and make sure corrective actions are effective and implemented.

Responsibilities

• Provide expertise to client facilities and internal MCC locations through process audits or industry experience, including customer training on using MCC products with their equipment.
• Reduce costs related to product failures by assisting with root cause analysis and corrective actions via onsite visits or conference calls.
• Support MCC R&D and Technical Development Teams in developing market-ready products, offering feedback from customer process audits on unique operational needs.
• Collaborate with equipment and adhesive suppliers to meet customer requirements and identify new opportunities.
• Build communication links and rapport with customers' production and purchasing teams.
• Submit timely written and verbal reports from customer visits, documenting equipment, settings, adhesives, and quality requirements.
• After customer visits, provide a quick synopsis and action plan recommendations to the relevant MCC teams, including sales, quality, and management.
• Ensure follow-up on customer issues and trial reports to confirm resolution.
• Work with R&D and Technical Development Teams to ensure Trial Forms are accurate and complete for successful trials.

Qualifications

• Four to six years of related experience or a two-to-four-year degree with the ability to demonstrate mechanical aptitude.
• Be able to develop interpersonal skills with their regional customer base. This includes customer labeler operators, Quality Teams, Operations Teams and at times the Customer Facility upper-level Management Team (up to and including the Facility Manager).
• Strong communications skills (oral, written and presentation) and the ability to successfully communicate them at all levels within the customer organization along with the internal MCC organization.
• Ability to work in teams and individually with little guidance other than strategic direction.
• Mechanical aptitude and a strong understanding of label application equipment is a positive.
• Experience in Project Management is a Plus.

Locations

• NE US
• NW US
• South Central (Virginia, Western NC, Eastern TN)
• Chicago/Milwaukee
• SE US

Compensation

$94,400-$106,000
Generous benefits package including medical, dental, vision, disability, life insurance and 401(k)
Paid Holidays: New Years, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, plus two floating Holidays

Safety Considerations

• While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts.
• The noise level in the work environment will range from quiet to moderately loud.
• All customer facility safety policies and appropriate PPE must always be adhered to along with any MCC required safety procedures outlined for employees when working off location.

Diversity & Inclusion

Multi-Color is committed to providing equal employment opportunities and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. If you need assistance or an accommodation in applying, please contact our Human Resources Department at recruiting@mcclabel.com.