Technical Lead Integration

About the role

This position provides L1/L2 support for partner integrations leveraging EDI and API technologies in a fast-paced production support environment.

Responsibilities

• Monitor, troubleshoot, and resolve integration issues across business partners and third-party vendors.
• Manage EDI transaction processing, exception handling, and error resolution for ANSI X12 and retail transactions.
• Perform order resend processing and ensure successful transaction completion.
• Investigate and resolve inventory feed and data synchronization issues.
• Support third-party partner onboarding, testing, certification, and go-live activities.
• Manage API credentials, security tokens, and authentication-related issues.
• Coordinate IP whitelisting and access control requests with internal and external stakeholders.
• Document integration workflows, support procedures, troubleshooting guides, and operational runbooks.
• Work closely with business teams, vendors, and technology teams to ensure seamless support operations.
• Mentor and train offshore support resources to enhance team capability and service continuity.

Requirements

• Strong experience in EDI Integration Support (ANSI X12, Retail Transactions).
• Experience supporting API-based integrations and partner onboarding.
• Expertise in integration lifecycle management including onboarding, testing, deployment validation, and production support.
• Strong troubleshooting and root-cause analysis skills.
• Experience working with retail supply chain, order management, inventory, and partner ecosystems.
• Excellent stakeholder communication and vendor management skills.

Benefits

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Pay

$100,000 - $118,000 a year