Jobs · Customer Service

Technical Lead

EXL · United States · 1 mo ago
RemoteRemoteCustomer ServiceTemporary

Key Responsibilities

  • Lead and support multiple client engagements within the Life Insurance and Annuity domain.
  • Collaborate with business stakeholders, project managers, business analysts, and development teams to analyze business requirements and design effective technical solutions.
  • Participate in project planning, estimation, and solution architecture discussions.
  • Conduct design reviews and provide recommendations on application architecture, data flow, and system integration.
  • Ensure adherence to Project Life Cycle Methodology, IT control policies, and corporate architecture standards.
  • Prepare and maintain high-level and low-level technical design documents and specifications.
  • Provide technical leadership to development and support teams across onshore and offshore locations.
  • Drive code quality through code reviews, best practices, and development standards.
  • Identify opportunities for process improvement, automation, and adoption of emerging technologies.
  • Stay current with industry trends, technologies, and market developments related to Life Insurance and Annuity products.
  • Must be able to understand and leverage latest AI capabilities via enterprise tools like GitHub Copilot, Claude Code and in-house Models to gain operational efficiency and high throughput.

Skills and Qualifications

  • Strong experience in Life Insurance, Annuity products, and Policy Administration Systems.
  • Minimum 6+ years of experience in development, maintenance, and support projects involving Mainframe technologies, preferably COBOL, DB2/SQL, C#, and .NET.
  • Minimum 6+ years of experience working with SQL databases.
  • Strong understanding of Policy Administration System architecture and design principles.
  • Experience working directly with clients and managing technical delivery across distributed teams.
  • Excellent analytical, problem-solving, and interpersonal skills.
  • Strong written and verbal communication skills.
  • Working knowledge of version control tools like Git.
  • Working knowledge and understanding of AI tools and features like Skills, custom Agents, Custom instructions, MCP, hooks etc. for operational excellence with judicious token utilization.
  • Knowledge of emerging technologies and industry trends in the Life Insurance and Annuity sector.
  • Experience with automation initiatives and modern software development practices.
  • Professional certifications in Life Insurance, such as LOMA, are highly desirable.
  • Bachelor’s degree in technology or Master's Degree in Computer Applications Technical Skills: COBOL and C#; SQL; .NET Framework; Git and GitHub or any other Git Repository understanding; API Design and Integration; Technical Design Documentation; Coding and Code Reviews; GitHub Copilot and Claude Code; Application Architecture and Solution Design.
  • Soft Skills: Excellent written and verbal communication skills; Strong leadership and team management capabilities; Self-motivated and results-oriented; Ability to work independently with minimal supervision; Strong stakeholder management skills; Ability to lead and influence large cross-functional teams.

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