Technical Integration Specialist

McLeod Software · Birmingham, AL · 2 wk ago

Information TechnologyFull-time

Implement, configure, test, and support ancillary software integrations for McLeod Software customers.
Provide technical consulting and implementation support during onboarding, upgrades, and production support.
Troubleshoot and resolve complex integration, API, application, and communication issues across customer and vendor environments.
Perform workflow validation, testing, quality assurance, and system analysis to identify and resolve issues.
Aid customers with integration configuration, workflow optimization, and best practices.
Collaborate with customers, vendors, project teams, and internal departments to ensure successful implementations and issue resolution.
Support production environments through issue investigation, escalation, and resolution.
Participate in customer meetings, training sessions, testing activities, and implementation discussions.
Maintain implementation documentation, customer records, and support materials.
Support REST APIs, web services, and system integrations while maintaining knowledge of evolving technologies and product enhancements.
Contribute to continuous improvement initiatives for implementation processes, support workflows, and customer experience.
Occasionally perform evening or weekend work as needed.

6+ years experience providing customer software/technical support; or Bachelor’s with 2+ years experience providing customer software/technical support role, required.
Previous experience training customers or end-users.
Intermediate proficiency in Microsoft Office.
Working knowledge of REST and SOAP APIs.
Working knowledge of web services.
Working knowledge of relational databases.
Understanding of software integration concepts.
Working knowledge of SQL.
Knowledge of structured data formats.
Experience with integration troubleshooting methodologies.

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