Technical Installation Support Manager

DATE: Jul 26, 2026    LOCATION: Gilberts, Illinois, United States, 60136    Relocation offered: No    Employment status: Full-Time    Travel: 26%-50%

About the role

Reporting to the General Manager, the Commercial Construction Project Manager (PjM) ensures the successful field execution and long-term performance of Turf and AS products by providing expert installation support, technical guidance, and field remediation for both standard and complex applications. Through hands-on problem solving, collaboration with internal teams and external partners, and delivery of installation best practices and training, the role reduces installation risk, improves field quality outcomes, and supports customer satisfaction while upholding Armstrong’s standards for workmanship, safety, and product integrity.

• Influence best practices across contractors, distributors, and partners
• Collaborate cross-functionally with engineering, quality, and operations
• Build strong industry relationships and trusted advisor status

Responsibilities

• Provide technical consultation and hands-on field support to internal teams and external customers to ensure proper installation, performance, and long-term durability of Turf and AS product lines in both standard and complex applications.
• Engage distributors, contractors, architects, and designers to support correct installation techniques, resolve constructability challenges, and influence adherence to best practices; review and interpret drawings and specifications to validate installation requirements.
• Support and lead field remediation efforts on-site and remotely, documenting activities, tracking outcomes, and reporting field metrics; collaborate with Turf, quality, engineering, and operations teams to identify trends, resolve issues, and drive corrective and preventive actions.
• Support non-standard and custom field applications, including complex ceiling and wall systems, by advising on installation strategy, adapting standard methods, and validating solutions.
• Perform and oversee refinishing, field modifications, and corrective work utilizing advanced detail carpentry and commercial ceiling and wall installation skills; contribute to troubleshooting, mockups, installation evaluations, and root cause analysis.
• Participate in and support field remediation discussions and negotiations by providing technical insight and practical solutions that enable timely and effective resolution.
• Develop and maintain relationships with key industry partners; understand customer challenges and deliver installation training and guidance to improve field execution, reduce rework, and enhance product performance.

Cross-Functional Collaboration

• Work closely with project management, sales, product engineering, quality, and operations to investigate and resolve customer complaints, field issues, and manufacturing claims.
• Represent Turf in the field with professionalism, craftsmanship, and sound judgment, serving as a trusted technical resource and reinforcing commitment to customer satisfaction.
• Support internal and external training efforts by demonstrating installation best practices and product application expertise in contractor- and customer-facing environments.
• Coordinate with other Company business units to align processes, share field insights, and promote consistent installation standards and best practices across the Armstrong family of companies.

Requirements

• Strong verbal and written communication skills, with the ability to interact professionally and effectively with internal teams, customers, and external partners.
• Demonstrated customer service focus, maintaining a professional, courteous, and solutions-oriented approach in both phone and in-person interactions.
• Excellent organizational, time-management, and prioritization skills, with strong attention to detail and the ability to manage multiple assignments simultaneously.
• Proven ability to work independently while collaborating effectively across functional teams to resolve issues and achieve objectives.
• Strong problem-solving, analytical, and critical-thinking skills, with the ability to adapt to changing conditions and exercise sound judgment in time-sensitive or sensitive situations.
• Technical aptitude with the ability to interpret drawings, specifications, and installation documentation; capable of clearly documenting findings, actions, and outcomes.
• Proficiency in Microsoft Office applications and general business software.
• Ability to deliver practical guidance and training to customers, contractors, and internal teams in a clear and confident manner.
• Demonstrated reliability, flexibility, and willingness to support business needs, including travel and work outside of standard business hours as required.
• Commitment to safety, quality workmanship, and professional conduct in field-based environments.

Qualifications

• Associate’s degree or technical certification in construction management, architectural technology, carpentry, building systems, or a related technical field preferred; equivalent relevant field experience may be considered in lieu of formal education.
• High School Diploma/GED required.
• Minimum of 5 years of progressive experience in commercial construction, architectural products, ceiling and wall systems, or a related field environment, including hands-on installation support and field problem resolution.
• Demonstrated experience supporting or leading field installations, remediation, refinishing, or corrective work within commercial interior or architectural systems preferred.
• Experience working directly with contractors, installers, distributors, architects, or designers in a customer-facing or technical advisory capacity preferred.

Work Environment

• Office Environment – This position operates in a professional office environment and is not exposed to adverse environmental conditions. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. No PPE is required.
• Plant Environment – This position operates in a manufacturing setting and can be subject to extreme cold and hot temperatures; uneven walking surfaces with cords, tools, and other obstacles; intermittent loud noises; and dusty or dirty conditions. Required PPE includes Hard hat (when required), safety glasses, earplugs, steel toe/composite boots, and fall protection.
• Jobsite Environment – Frequent work in active construction zones. Conditions may include heat/cold, noise, uneven surfaces, and dust. Required PPE includes: high-visibility vest, gloves, safety glasses, earplugs, steel/composite toe boots, and fall protection when operating lifts.

Pay

The estimated base salary range for this role is $91,500 to $137,260 per year. Individual pay is based upon location, skills and expertise, experience and other relevant factors.

Benefits

• Medical, dental, and prescription drug coverage
• Life insurance
• 401k match
• Long-term disability coverage
• Vacation and sick time
• Product discount programs
• Personal development to grow your career based on your strengths and interests
• Casual work environment with a recognition program for our team, and service awards
• Fitness center and lunchtime cafe

About the company

Turf Design is a subsidiary of Armstrong World Industries (AWI), an Americas leader in the design and manufacture of innovative interior and exterior architectural applications including ceilings, specialty walls and exterior metal solutions. With approximately $1.4 billion in revenue, AWI has about 3,700 employees and a manufacturing network of 21 facilities in North America. At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.

For more than 160 years, we have built our business on trust and integrity. It sets us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve—our customers, our shareholders, our communities and our employees. We are committed to developing new and sustainable architectural solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play.

Sustainability Ambition

"Bringing our Purpose to Life" – lead a transformation in the design and building of spaces fit for today and tomorrow. We are committed to:

• Engaging a diverse, purpose-driven workforce;
• Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
• Pursuing sustainable, innovative solutions for spaces where we live, work, learn, heal and play;
• Being a catalyst for change with all of our stakeholders; and
• Making a positive difference in the environments and communities we impact.

About the location

Gilberts, Illinois is a growing village in Kane County, located along the I-90 corridor near Elgin and within the greater Chicago metropolitan area. The community offers a balance of small-town atmosphere and convenient access to major highways, making it an attractive location for both commuters and manufacturing operations. Gilberts is known for its expanding light industrial and manufacturing presence, strong community focus, and room for continued growth. With nearby residential communities, open space, and access to regional amenities, Gilberts provides a practical and appealing setting for professionals seeking stability, accessibility, and a collaborative work environment.