Technical Installation Support Manager Job

About the role

The Technical Services Manager ensures the successful field execution and long-term performance of Turf and AS product lines by providing expert installation support, technical guidance, and field remediation for both standard and complex applications.

Responsibilities

• Provide technical consultation and hands-on field support to internal teams and external customers to ensure proper installation, performance, and long-term durability of Turf and AS product lines in both standard and complex applications.
• Engage distributors, contractors, architects, and designers to support correct installation techniques, resolve constructability challenges, and influence adherence to best practices; review and interpret drawings and specifications to validate installation requirements.
• Support and lead field remediation efforts on-site and remotely, documenting activities, tracking outcomes, and reporting field metrics; collaborate with Turf, quality, engineering, and operations teams to identify trends, resolve issues, and drive corrective and preventive actions.
• Support non-standard and custom field applications, including complex ceiling and wall systems, by advising on installation strategy, adapting standard methods, and validating solutions.
• Perform and oversee refinishing, field modifications, and corrective work utilizing advanced detail carpentry and commercial ceiling and wall installation skills; contribute to troubleshooting, mockups, installation evaluations, and root cause analysis.
• Participate in and support field remediation discussions and negotiations by providing technical insight and practical solutions that enable timely and effective resolution.
• Develop and maintain relationships with key industry partners; understand customer challenges and deliver installation training and guidance to improve field execution, reduce rework, and enhance product performance.

Qualifications

• Aceessory’s degree or technical certification in construction management, architectural technology, carpentry, building systems, or a related technical field preferred; equivalent relevant field experience may be considered in lieu of formal education.
• Minimum of 5 years of progressive experience in commercial construction, architectural products, ceiling and wall systems, or a related field environment, including hands-on installation support and field problem resolution.
• Demonstrated experience supporting or leading field installations, remediation, refinishing, or corrective work within commercial interior or architectural systems preferred.
• Experience working directly with contractors, installers, distributors, architects, or designers in a customer-facing or technical advisory capacity preferred.

Benefits

• A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
• Personal development to grow your career with us based on your strengths and interests.
• A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe.
• A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results.