Technical Inside Sales Representative

About the role

Bray Process Control is seeking a driven customer service and inside sales professional to join their team. As a Technical Inside Sales Representative, you will serve as the primary liaison for valued customers, managing direct communication and coordinating with internal departments to ensure exceptional service and support.

Responsibilities

• Serve as the main point of contact for assigned customer accounts
• Process sales orders and respond promptly to customer inquiries
• Collaborate with internal departments to provide technical information, order updates, and expediting support
• Resolve issues efficiently and with a customer-first mindset
• Maintain accurate records and ensure timely communication with customers and distributors

Requirements

• 2–5 years of successful inside sales or customer service experience in an industrial environment (experience with valves or flow control products preferred)
• Strong relationship-building and interpersonal skills—both in person and virtually
• Excellent written and verbal communication abilities
• Proficiency in Microsoft Excel, Word, and general computer applications
• Experience with ERP/MRP systems preferred
• Ability to understand and interpret technical information accurately
• Highly organized with exceptional attention to detail and documentation skills

Qualifications

Permanent work authorization in the United States is required. A High School Diploma or GED is required. A strong understanding of an industrial manufacturing environment is also necessary.

Benefits

• Competitive pay plans
• Comprehensive benefits: medical, dental, vision, and life insurance
• Paid holidays and vacation
• 401(k) with matching contributions
• A smoke-free, drug-free workplace ensuring safety and productivity
• Opportunities for professional development and advancement

Schedule

Onsite, Monday through Friday, 8 AM – 5 PM with overtime as needed.