Technical Infrastructure Technical Program Manager, Global Connectivity Infrastructure Development-Civil Infrastructure Deployment, GCID-FD

About the role

The Technical Infrastructure Program Manager (TIPM) is responsible for managing highly technical, cost-efficient, and fast-paced fiber construction project schedules to keep pace with and enable AWS Network growth. This role will manage civil infrastructure programs across our rapidly expanding global data center portfolio.

Responsibilities

• Perform quality assurance of civil infrastructure including vault installations, conduit alignment, pathway diversity, and compliance with AWS standards
• Track and report on vendor & GC adherence to construction standards, escalating quality issues to program leadership
• Monitor civil infrastructure projects approaching critical delivery milestones, identifying and resolving issues early to protect delivery dates
• Develop and maintain Key Performance Indicators (KPIs) to measure vendor performance, defect rates, and program effectiveness
• Share performance metrics with Pre-construction and Construction teams; participate in monthly vendor performance reviews
• Manage multiple competing cross-functional projects simultaneously across assigned region
• Coordinate with general contractors, construction managers, engineers, technicians, and senior management on a regular basis
• Audit completed construction work, document defects, perform root cause analysis, and track remediation to closure
• Run meetings, create and maintain timelines, and keep large, diverse groups informed of progress and obstacles
• Anticipate bottlenecks, manage risk and escalations, and balance business needs versus technical constraints

Requirements

• 3+ years of technical infrastructure management experience
• Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)
• Experience with varying scenarios of infrastructure builds
• 5+ years of construction or project management, or 10+ years of relevant work in a data center or other critical environment experience
• Experience with large scale infrastructure
• Experience with supplier or vendor relationship management
• Experience reading and interpreting construction drawings and specifications, or experience in construction or project management
• Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
• Bachelor's degree or above in Civil Engineering
• Understanding of civil conduit systems including vault installation, conduit routing, pathway diversity, and subducting
• Demonstrated ability to develop and track technical program KPIs

Qualifications

• Professional Engineer License
• Project Management Professional (PMP) certification
• Familiarity with OSP and ISP Fiber construction standards
• Experience with quality control or quality assurance programs for civil construction, varying scenarios of infrastructure builds including Campus and ROW, data center civil infrastructure construction or inspection.
• Proficiency in GIS platforms (ArcGIS Online/AGOL), Salesforce, and data visualization tools
• Understanding of conduit verification methods
• Knowledge of best practices and emerging technologies related to infrastructure (i.e. network, data center, civil, conduit systems)

Skills

• Strong organizational and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to manage multiple projects and priorities
• Ability to work in a fast-paced, deadline-driven environment
• Ability to manage risk and escalate issues effectively

Benefits

Amazon offers a comprehensive benefits package including medical, dental, vision, prescription, life insurance, AD&D insurance, EAP, mental health support, flexible spending accounts, adoption and surrogacy reimbursement coverage, and a 401(k) matching program. For more information, visit here.