Technical Infrastructure Technical Program Manager, Global Connectivity Infrastructure Development-Civil Infrastructure Deployment, GCID-FD
About the role
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We're the people who keep the cloud running, supporting all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain.
We are looking for a highly motivated, technically savvy Technical Infrastructure Program Manager (TIPM) to help develop and scale one of the world's largest and most complex networks. The TIPM is responsible for managing highly technical, cost efficient, and fast paced fiber construction project schedules to keep pace with and enable AWS Network growth. This role will manage civil infrastructure programs across our rapidly expanding global data center portfolio.
As a TIPM you will be part of a highly creative and efficient team of diverse backgrounds and expertise, tasked with tackling challenging problems in civil infrastructure construction at scale. In this role, you will be responsible for vendor administration and oversight, field quality assurance, adherence tracking, stakeholder communication, and driving process improvements to ensure civil fiber infrastructure meets AWS standards and supports on-time fiber delivery.
Key job responsibilities
- Perform quality assurance of civil infrastructure including vault installations, conduit alignment, pathway diversity, and compliance with AWS standards
- Track and report on vendor & GC adherence to construction standards, escalating quality issues to program leadership
- Monitor civil infrastructure projects approaching critical delivery milestones, identifying and resolving issues early to protect delivery dates
- Develop and maintain Key Performance Indicators (KPIs) to measure vendor performance, defect rates, and program effectiveness
- Share performance metrics with Pre-construction and Construction teams; participate in monthly vendor performance reviews
- Manage multiple competing cross-functional projects simultaneously across assigned region
- Coordinate with general contractors, construction managers, engineers, technicians, and senior management on a regular basis
- Audit completed construction work, document defects, perform root cause analysis, and track remediation to closure
- Run meetings, create and maintain timelines, and keep large, diverse groups informed of progress and obstacles
- Anticipate bottlenecks, manage risk and escalations, and balance business needs versus technical constraints
- This position requires 40-65% travel and the ability to work across multiple time zones
Basic qualifications
- 3+ years of technical infrastructure management experience
- Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)
- Experience with varying scenarios of infrastructure builds
- 5+ years of construction or project management, or 10+ years of relevant work in a data center or other critical environment experience
- Experience with large scale infrastructure
- Experience with supplier or vendor relationship management
- Experience reading and interpreting construction drawings and specifications, or experience in construction or project management
- Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
- Bachelor's degree or above in Civil Engineering
- 3+ years of technical infrastructure management experience
- Understanding of civil conduit systems including vault installation, conduit routing, pathway diversity, and subducting
- Demonstrated ability to develop and track technical program KPIs
Preferred qualifications
- Professional Engineer License
- Project Management Professional (PMP) certification
- Familiarity with OSP and ISP Fiber construction standards
- Experience with quality control or quality assurance programs for civil construction, varying scenarios of infrastructure builds including Campus and ROW, data center civil infrastructure construction or inspection
- Proficiency in GIS platforms (ArcGIS Online/AGOL), Salesforce, and data visualization tools
- Understanding of conduit verification methods
- Knowledge of best practices and emerging technologies related to infrastructure (i.e. network, data center, civil, conduit systems)
About the team
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences inspire us to never stop embracing our uniqueness.
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Pay
- USA, CO, Denver - 127,100.00 - 171,900.00 USD annually
- USA, TX, Austin - 127,100.00 - 171,900.00 USD annually
- Your Amazon package will include sign-on payments and restricted stock units (RSUs)
- Final compensation will be determined based on factors including experience, qualifications, and location
Benefits
- Health insurance (medical, dental, vision, prescription)
- Basic Life & AD&D insurance and option for Supplemental life plans
- EAP, Mental Health Support, Medical Advice Line
- Flexible Spending Accounts
- Adoption and Surrogacy Reimbursement coverage
- 401(k) matching
- Paid time off
- Parental leave