Technical Infrastructure Program Manager, Internet Capacity Provisioning, Internet Capacity Engineering

About the role

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon's network is a key differentiator for Amazon Cloud Computing and Web Services (AWS), enabling the global operation of thousands of applications across hundreds of thousands of servers worldwide. The AWS Networking team develops and operates the network platform for all of Amazon including e-commerce products and cloud computing solutions. This platform is industry-leading for its efficiency, throughput and reliability, and it is critical to the success of hundreds of thousands of AWS customers.

The AWS GCNA (Global Connectivity and Network) Internet Edge team is looking for a Technical Infrastructure Program Manager to support internet capacity provisioning and related activities across cross-functional projects. Your work will play a key role in driving the stability and sustainability of next-generation IP networks, delivering capacity ahead of demand.

Responsibilities

• Working directly with technical business development peers
• Develop trust-based relationships with deployment key stakeholders
• Work with local and regional teams to lead deployments at order and circuit level physical provisioning, coordinating logical provisioning to move circuits to operational
• Identify operational inefficiencies, improve processes, automate tasks and partner with cross functional teams to develop new solutions
• Maintain order level visibility and ownership to go live
• Generating actionable insights and workflow change through the use of metrics, dashboards and deep live analysis
• Owns end to end external peering communication during the lifecycle of provisioning and/or related activities, managing and following up with external providers as required to meet customer SLAs
• Holds key customers meetings to manage expectations and prioritize key deployment orders updates to customers and stakeholders with a focus on priority orders
• Holds key partner meetings with required data center or business development teams to ensure SLAs are met across the process

Basic qualifications

• 3+ years of technical infrastructure management experience
• Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)
• Experience with varying scenarios of infrastructure builds

Preferred qualifications

• Experience working with layer 1 and layer 2 network protocols and effective troubleshooting across physical infrastructure
• Understanding of TCP/IP and networking protocols
• CCNA/JNCIA certified preferred

Pay & benefits

Base salary range: $127,100 – $171,900 USD annually (Seattle, WA). Your package will include sign-on payments and restricted stock units (RSUs). Final compensation determined based on factors including experience, qualifications, and location.

Benefits include: health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

This response is AI-generated, for reference only.