Technical Infrastructure Program Manager, GCID-FD

About the role

The Fiber Delivery Technical Infrastructure Program Manager (FD-TIPM) is responsible for managing highly technical, cost-efficient, and fast-paced communication construction project schedules to keep pace with and enable AWS Network growth.

Responsibilities

• Drive the implementation of large-scale fiber deployments on a global scale
• Collaborate with Stakeholder teams to gather fiber deployment requirements
• Develop and Maintain Process Documentation
• Program Manage pre-terminated fiber cable process from Intake, Engineering, Business Development, Material Acquisition, Deployment and Closeout
• Provide Deployment support for projects, augmenting the local region TIPM across the globe
• Create and maintain performance dashboards and KPIs to measure program effectiveness
• Build and maintain strategic vendor relationships, including developing vendor KPIs and performance metrics
• Drive process improvements through data analysis and stakeholder feedback
• Lead regular executive updates and cross-functional team communications
• Manage program budget and resource allocation across global regions

Requirements

60-75% Travel

Qualifications

• 3+ years of technical infrastructure management experience
• Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)
• Experience with varying scenarios of infrastructure builds
• Bachelor's degree in Engineering, Construction Management or equivalent experience
• 5+ years of experience in technical program management
• 3+ years of experience with data center or telecommunications infrastructure
• Strong understanding of fiber optic infrastructure design and construction
• Strong understanding of pre-terminated fiber technology and installation of pre-terminated fibers in an Outside Plant Environment
• Knowledge of Civil Design of Telecommunications Infrastructure
• Experience managing cross-functional and geographically distributed teams
• Experience managing vendor relationships
• Demonstrated ability to develop and track technical program KPIs
• Excellence in stakeholder management and executive communication
• Experience working across multiple global regions and time zones
• PMP Certification
• Experience with data center site design review, drafting, or consulting
• Proficiency in Salesforce, GIS platforms, and data visualization tools
• Deep knowledge of civil and telecom design requirements for data centers
• Experience creating and maintaining performance dashboards using PowerBI, Tableau, or QuickSight
• Strong understanding of technical drawing standards and drafting principles
• Familiarity with Kaizen and continuous improvement methodologies
• Experience managing technical review programs at scale