Technical Implementation Lead

About the role

We're looking for a Technical Implementation Lead to own the deployment of Basata's AI products into specialty medical practices. You'll be the bridge between our engineering team and our customers, spending time on-site with practice staff to deeply understand their administrative workflows and design how Basata's AI fits into and improves each one.

Responsibilities

• Lead end-to-end implementations: Own each customer deployment from kickoff through go-live and beyond.
• Map and re-engineer workflows: Spend time on-site with practice staff to deeply understand their administrative workflows and design how Basata's AI fits into and improves each one.
• Drive EHR and systems integration: Configure and troubleshoot integrations with EHR platforms, practice management systems, fax servers, and other clinical infrastructure.
• Work with HL7/FHIR standards and APIs to ensure reliable data flow.
• Champion change management: Build trust, address resistance, design training programs, and ensure adoption sticks not just at launch, but over time.
• Gather and translate requirements: Act as the technical voice of the customer. Capture detailed workflow requirements, edge cases, and feedback, then translate them into clear specs and priorities for our engineering and product teams.
• Build scalable implementation processes: Document playbooks, templates, and best practices as you go.
• Maintain and optimize post-deployment: Track system performance, automation accuracy, and staff satisfaction after go-live. Identify issues early, iterate on configurations, and drive continuous improvement.
• Collaborate cross-functionally: Work closely with engineering, product, customer success, and sales to ensure smooth handoffs, close feedback loops, and inform the roadmap with field intelligence.

Requirements

• 6+ years in implementation, solutions engineering, or a similar customer-facing technical role.
• Hands-on EHR integration experience (Epic, Cerner, Athena, eClinicalWorks, or similar) with working knowledge of HL7, FHIR, and API-based data exchange.
• Deep understanding of healthcare practice operations—front desk, referral coordinators, call centers, billing.
• Specialty practice experience (cardiology, Urology, GI, Ortho, Vision, ENT) is a strong plus.
• Comfortable with SQL, APIs, scripting (Python or similar), data mapping, and troubleshooting integrations in the field.
• Exceptional communicator who can translate messy clinical workflows into structured engineering requirements and explain technical concepts to practice managers with equal clarity.
• Willingness to travel on-site to customer locations (estimated 25-50%).

Qualifications

• Exceptional problem-solving skills and ability to work independently and collaboratively.
• Strong organizational and project management skills.
• Experience with healthcare industry regulations and compliance.
• Ability to communicate effectively with non-technical stakeholders.
• Passion for healthcare technology and a desire to make a positive impact.

Skills

• Technical proficiency in EHR systems and integration.
• Strong understanding of healthcare practice operations and workflows.
• Experience with HL7, FHIR, and API-based data exchange.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.

Benefits

• Competitive salary and benefits package.
• Flexible work schedule and remote work options.
• Opportunities for professional development and career growth.
• A supportive and collaborative team culture.

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position with flexible hours to accommodate travel and on-site work.