Technical Help Desk III

About the role

Bring your technical support expertise to a high-visibility role supporting executive leadership and their teams in a fast-paced environment. This position offers the opportunity to combine hands-on troubleshooting, audio/visual support, and process improvement while helping deliver a seamless support experience.

Responsibilities

• Provide responsive support for software, hardware, installation, and break/fix needs both in person and remotely
• Support audio, video, and conferencing tools for meetings, events, and executive presentations
• Assist with executive meetings on-site and off-site, including AV setup, coordination, and troubleshooting
• Create and maintain knowledge base content to help standardize solutions for common issues
• Investigate recurring problems, identify root causes, and partner with support teams on corrective actions
• Conduct site evaluations and risk assessments for executive and board-level meetings
• Support Windows, Mac OS, mobile devices, and common business applications
• Work across teams to deliver a professional, high-quality support experience
• Be available for flexible hours, including occasional evenings, weekends, travel, and off-site work as needed

Skills

• Bachelor’s degree in a technical field, or a high school diploma/GED with 8 years of equivalent experience
• At least 4 years of overall experience, including 1 year in a technical support role
• Experience supporting audio/visual technology, including both hardware and software
• Working knowledge of Windows, Mac OS, and mobile operating systems
• Experience with Office 365 and similar business productivity tools
• Experience using ticketing systems while meeting service level expectations
• Strong customer service mindset with a proactive approach to support
• Excellent verbal and written communication skills
• Ability to stay organized and calm while supporting time-sensitive requests

Preferred Skills

• Experience supporting executive or C-suite stakeholders
• Background in mentoring or guiding technical team members
• Ability to adapt quickly in a changing, fast-paced environment
• Strong problem-solving skills and sound judgment under pressure
• Collaborative approach and willingness to work cross-functionally