Technical Help Desk 3

Overview

We are seeking an experienced Technical Help Desk Specialist to join a growing support organization focused on providing advanced technical assistance and troubleshooting for enterprise technology solutions. This is a contract‑to‑hire opportunity offering extensive training, long‑term career potential, and exposure to advanced enterprise technologies. The team is making a significant investment in training and development and is looking for candidates interested in building a long‑term career with the organization. This position is ideal for someone who enjoys solving complex technical issues, investigating root causes, working directly with customers, and continuously learning new technologies.

Location: Irving, TX

Work Arrangement: 100% Onsite

Duration: 24‑Month Contract‑to‑Hire

Responsibilities

• Serve as a dedicated technical support resource, managing incoming support cases and escalations.
• Investigate, troubleshoot, and resolve hardware, software, networking, and application issues.
• Perform root cause analysis on complex technical problems and document findings.
• Review system logs, event logs, and operational data to identify issues and determine solutions.
• Handle user account support, password resets, system access requests, and related administrative tasks.
• Escalate product defects and technical issues to engineering teams when appropriate.
• Maintain detailed documentation of issues, troubleshooting steps, and resolutions.
• Provide professional customer support through phone, email, and collaboration platforms.
• Support weekend hotline coverage as part of a rotating schedule.
• Collaborate with technical specialists, service engineers, and cross‑functional teams to resolve customer issues.
• Participate in ongoing training and knowledge‑sharing activities.

Required Qualifications

• Associate degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• 5+ years of technical support, help desk, infrastructure support, or systems administration experience.
• Strong troubleshooting and root cause analysis skills.
• Experience supporting Windows environments.
• Working knowledge of networking fundamentals and network troubleshooting.
• Experience reviewing logs and analyzing technical data.
• Basic SQL knowledge with the ability to query and investigate issues.
• Basic scripting or programming knowledge and ability to understand technical syntax.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple priorities.

Preferred Qualifications

• Experience with VMware environments.
• Experience installing operating systems and working with ISO images.
• Hardware deployment, hardware troubleshooting, or wiring experience.
• Database troubleshooting and log analysis experience.
• Exposure to enterprise service desk or technical support environments.
• Experience supporting large‑scale software platforms and mission‑critical applications.

Top Skills

• Networking
• Windows Administration
• Troubleshooting & Root Cause Analysis

What Makes Someone Successful

• Passion for technology and continuous learning.
• Strong investigative mindset and curiosity.
• Ability to think creatively and solve problems independently.
• Excellent customer service and relationship‑building skills.
• Strong attendance, reliability, and accountability.
• Desire to build a long‑term career and grow into a permanent position.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off (PTO)
• 401(k) with Company Match
• Contract‑to‑hire opportunity with long‑term career potential
• Extensive training and professional development opportunities
• Exposure to advanced enterprise technologies and support environments

Pay

$30.00‑$32.50 per hour

Schedule

Monday‑Friday, 7:00 AM‑3:30 PM