Technical Help Desk

Responsible for performing a variety of customer support and service duties, providing technical support through a customer and field service help desk. This is where you'll excel Answers phone calls for customer issues Resolves customer complaints, refers issues to qualified individuals Issues service parts to fulfil customer orders Provides immediate technical assistance and troubleshooting support via telephone to customers and Field Service Technicians. These are the skills you'll need High school diploma or GED Degree appropriate for the position or other equivalent training or experience Excellent verbal and written communication skills Ability to maintain positive composure in stressful situations Demonstrated knowledge of industrial controls, electronic, hydraulic and mechanical systems Previous experience with an MRP system and Microsoft Office Suite Questions? We are happy to answer them! Stephanie Correa Senior Human Resources Generalist Contact form Connect on LinkedIn Links you may find useful Application process Diversity, equity & inclusion Our TOP values Creating impact together at Bühler! Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines. Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries. We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.