Technical Support/Help Desk

About Us

Our company provides technical software (SaaS) and related services to the retail, fashion and wholesale industries. We pride ourselves on building strong business relationships with our customers, helping them deepen their relationships with the major retail players (Amazon.com, Bed Bath & Beyond, Bloomingdales, JC Penney, Macy's, Neiman Marcus, Nordstrom, Saks Fifth Avenue, Sears, Target, Walmart, and many more).

Responsibilities

Starting responsibilities include:

• Customer Service.
• Prepare, run, and ship client print jobs (shipping labels, packing slips and other shipping documents).
• Support client requests for transaction processing (data entry & configuration of shipping, invoicing transactions).
• Assign new UPC codes and load to online catalogs.
• Execute reports to match sent transactions with appropriate acknowledgements.
• Maintain trading partner address tables in Excel and SQL database.
• Monitor and respond to email requests and alerts.
• Answer phones.

Additional responsibilities could expand to include:

• Support & maintain existing Excel, Word, & GSuite macros.
• Develop new macros as needed.
• Create new reports.
• EDI trading partner setup.
• EDI data analysis and mapping.

Requirements

• Proficiency with Microsoft Excel. This is VERY important. You must be able to use formulas to work with large amounts of data. You will be asked to demonstrate this.
• Attention to detail. (This is VERY important)
• Ability to read, comprehend, and follow detailed instructions.
• Good communication skills.
• Good problem solving techniques.
• Ability to work on a computer for extended periods of time.
• Ability to work with limited supervision.

Skills

Helpful skills:

• Customer service experience.
• Excel, programming, or other analytical experience.
• Previous EDI or shipping experience is a plus.

Benefits

• 401(k)
• 401(k) matching
• Opportunity for advancement
• Paid time off
• Training & development

Schedule

Full-time. 9-6