Technical Field Service Project Manager

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must preserve all substantive info. Remove boilerplate like EEO, E-Verify, drug free workplace, accessibility contact, etc. Also remove navigation/cookie etc. Also remove duplicated lines. We need to parse the posting. Key sections: - Short Description: "This position is Fully On-site in Asburn, VA." (typo Asburn? Should be Ashburn). This is location info; could be part of About the role? Could be a short paragraph. - Brief Role Description: paragraphs describing role. - Possible Tasks within this Role: broken into percentages categories. - Qualification requirements: Years Of Relevant Experience, Education - Required, Education - Desired. - Skills: list of skills (Manufacturer Equipment Expertise etc.) and Specialized Skills - Required and Desired. - Work Flexibility: Travel required ~20%, ability to work outside normal hours. - Salary range: In Virginia, $91,700 – $128,400. - Benefits? Not mentioned explicitly. So we should not create Benefits section unless present. No benefits described. - Schedule? Not mentioned explicitly besides travel and outside hours. Could be considered schedule? The posting does not give specific schedule like full-time, shift etc. It mentions ability to work outside normal business hours when necessary. That's not a defined schedule. According to instruction: never create Pay/Schedule/Benefits sections unless posting actually states them. Pay is stated (salary range). So we can include Pay section. Schedule not explicitly stated (no mention of hours, shift, full-time/part-time). So we should not create Schedule section. - About the role: we can include short description and brief role description as About the role. - Responsibilities: we can use Possible Tasks within this Role (the percentages). Could also include some of the role description tasks. We'll put responsibilities as the bullet list of tasks. - Requirements: could include Years of Experience, Education, maybe Work Flexibility? But Work Flexibility is more like requirements? Might be better as Requirements (experience, education, travel). Or we could have Qualifications section for education/experience, Skills section for skills, and Requirements for things like travel? The instruction says use headings for those categories if content exists. We'll decide. We have Qualification requirements (Years Of Relevant Experience, Education - Required, Education - Desired). That's qualifications. Skills: list of skills (Manufacturer Equipment Expertise etc.) and Specialized Skills - Required and Desired. We could also have a section for Work Flexibility (Travel, after-hours) maybe under Requirements or a separate section like "Work Requirements". But only allowed headings are the listed ones. So we could put travel info under Requirements (maybe as a bullet). Or we could incorporate into Responsibilities? Probably better to put under Requirements as a bullet: "Travel required ~20% of the time; ability to work outside normal business hours as needed." Pay: we have salary range. Thus sections: - About the role (h3) containing short description and brief role description paragraphs. - Responsibilities (h3) containing ul li for each task category (maybe with percentages). Could break down each bullet. - Requirements (h3) containing ul li for years of experience, education, travel/after-hours. - Qualifications (h3) maybe same as Requirements? Actually we have both Qualifications and Requirements headings allowed. We could use Qualifications for education/experience, and Requirements for skills? But Skills heading also exists. Let's follow typical: Qualifications = education/experience; Skills = skills; Requirements = other mandatory items like travel, availability. However the instruction says use those headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have all. Thus: - Qualifications: years of experience, education required, education desired. - Skills: list of skills (Manufacturer Equipment Expertise etc.) and Specialized Skills - Required and Desired. - Requirements: Travel ~20%, ability to work outside normal hours. - Pay: salary range. We must not repeat job title. We must preserve all substantive information. Ensure we don't lose any details. Let's extract details. About the role: Short Description: "This position is Fully On-site in Asburn, VA." Brief Role Description: multiple sentences. We'll combine into a paragraph or two. We'll output:

About the role

This position is Fully On-site in Ashburn, VA. The Technical Field Service Mgr serves as a primary technical resource for manufacturer equipment deployed across the Electrify America network. The role provides advanced technical support for charger dispensers, power cabinets, charging cables/connectors, controls, communications, and associated electrical equipment, partnering directly with equipment manufacturers, Engineering, Operations, the Network Operations Center (NOC), field service personnel, and service vendors to diagnose failures and develop corrective actions. The role serves as a technical liaison between Electrify America and its equipment manufacturers, ensuring OEM troubleshooting procedures, technical requirements, service bulletins, firmware and hardware updates, known equipment issues, and corrective actions are understood and effectively implemented across field operations. The Technical Field Service Mgr performs deep technical investigations, reviews field findings and diagnostic data, and translates manufacturer guidance into clear, actionable direction for internal and external teams. In addition, the Technical Field Service Mgr analyzes recurring equipment failures and field data to identify trends, supports root cause investigations, drives manufacturer corrective actions, and develops technical guidance that enables field teams to diagnose and resolve equipment issues more efficiently. The role supports PRT and other operational escalations when manufacturer equipment expertise is required while maintaining applicable safety, documentation, and technical standards.

Now Responsibilities: we have categories with percentages. We'll create ul li each category, maybe include the percentage and description. Possible Tasks within this Role: - Manufacturer Equipment Technical Support & OEM Management (35%) ... description. - Equipment Troubleshooting, Failure Analysis & Root Cause Analysis (25%) ... - Field Technical Support & Escalation (20%) ... - Technical Documentation, Training & Knowledge Management (10%) ... - Warranty, Parts & Corrective Action Coordination (10%) ... We'll preserve the details. Now Qualifications: - Years Of Relevant Experience: 5+ years of relevant experience - Education - Required: Bachelor’s Degree in Electrical Engineering (BSEE) - Education - Desired: BSEE+ Master Electrician \ Journeyman License with equivalent relevant experience We'll output as ul li. Skills: List: Manufacturer Equipment Expertise – working knowledge of DC fast-charging equipment, including dispensers, power cabinets, charging cables/connectors, controls, communications, and associated electrical systems. OEM Technical Support & Escalation – partner directly with equipment manufacturers to troubleshoot complex equipment failures, escalate unresolved issues, and drive corrective actions through resolution. Troubleshooting & Root Cause Analysis – analyze alarms, error codes, logs, test results, and field findings to isolate equipment failures and identify recurring hardware, firmware, or component issues. Technical Communication – translate OEM procedures, service bulletins, technical findings, and engineering requirements into clear direction for NOC teams, field personnel, vendors, and leadership. Field Support & Decision-Making – provide technical guidance during complex corrective work and determine when issues require OEM, Engineering, specialized vendor, or field escalation. Warranty & Corrective Action Support – identify potential warranty conditions, support warranty recovery, and coordinate manufacturer repair, replacement, parts, and corrective-action requirements. Technical Documentation & Knowledge Management – develop and maintain troubleshooting guidance, known-issue documentation, repair procedures, and lessons learned to improve first-time resolution. Specialized Skills - Required: - Deep technical understanding of EV charging equipment and associated electrical systems, including dispensers, power cabinets, charging cables/connectors, controls, communications, and power-path components. - Experience troubleshooting multi-manufacturer equipment using alarms, error codes, logs, diagnostic tools, electrical test results, and manufacturer service documentation. - Ability to interpret OEM manuals, wiring diagrams, service bulletins, technical specifications, firmware/hardware requirements, and approved repair procedures. - Working knowledge of electrical theory, single-line diagrams (SLDs), electrical testing, safe work practices, and equipment isolation requirements. Specialized Skills - Desired: - Lockout/Tagout knowledge in accordance with OSHA 29 CFR 1910.147; NFPA 70E compliance; and applicable NEC requirements - Prior experience supporting DC fast-charging equipment manufacturers or multi-OEM EV charging networks. - OEM technical training or certifications for charging equipment deployed within the network. - OSHA 30 and NFPA 70E in good standing. - Experience with manufacturer warranty processes, failure analysis, firmware/hardware campaigns, and field corrective actions. We'll output as ul li under Skills. Requirements: - Travel is required as needed to support team initiatives, resolve critical business issues, and perform essential job responsibilities in person. - Ability and willingness to travel approximately ~20% of the time is required. - Must be available to work outside of normal business hours when necessary to support business operations, address urgent matters, or meet critical deadlines. We'll put as ul li. Pay: - Salary range is dependent on factors such as geographical differentials, industry-based experience, skills, training, credentials, and other qualifications. In the state of Virginia, the salary range is $91,700 – $128,400. We'll output as p maybe. We must not include boilerplate: EEO, E-Verify, drug free workplace, accessibility contact, etc. Also remove duplicated lines. Check for any duplicated lines: The posting had repeated sentences? Not many. Now ensure we didn't miss any substantive info: The short description about Fully On-site in Asburn VA (typo). We kept Asburn? We corrected to Ashburn? Should we preserve original text? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. Changing Asburn to Ashburn could be considered inventing? It's a likely typo but we should preserve as given: "Asburn, VA". So we should keep exactly "Asburn, VA". Not "Ashburn". So we keep as given. Thus About the role paragraph: "This position is Fully On-site in Asburn, VA." Keep that. Now check if any other location info: none. Now check if any other substantive info like "Short Description" heading we removed; that's fine. Now ensure we didn't include any boilerplate like "Electrify America is committed to revolutionizing..." That's part of About the role? Actually that is introductory fluff about company values. Should we include? It's substantive? It's about company commitment, values, etc. Could be considered part of About the role? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. The introductory paragraph about Electrify America's commitment etc. is substantive? It's not directly about the role but it's part of the posting. The instruction says to reformat a job posting into clean HTML. Likely we should include that as part of About the role or maybe a separate section? But we only have headings for About the role, Responsibilities, etc. The introductory paragraph could be considered About the role (company overview). It's not boilerplate like EEO; it's describing the company mission. I'd include it in About the role before the short description. Thus About the role will have:

Electrify America is committed to revolutionizing the way people charge. As the country's largest open DC fast charging network, Electrify America is actively contributing to electrifying mobility today and building a more sustainable future. At Electrify America, we value innovation, collaboration, and a commitment to sustainability. We strive to establish a diverse and inclusive workplace where employees can develop personally and professionally. As a team member at this rapidly growing company, you can work on state-of-the-art technology and join a team making a significant impact in