Technical Engineer - Large Boat

About the role

Brunswick is a global marine leader committed to challenging conventions and innovating next-generation technologies. We offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.

Responsibilities

• Serve as a primary technical resource for Boston Whaler boats 28' and larger, providing expert guidance to dealers and customers.
• Take full ownership of reported issues, driving them through investigation, resolution, documentation, and follow-up.
• Research, diagnose, and troubleshoot complex technical and operational concerns, identifying root causes and effective solutions.
• Provide prompt, accurate, and clear communication to customers and dealers throughout the resolution process.
• Ensure all cases are properly documented, tracked, and formally closed in company systems.
• Develop and document technical knowledge through knowledge base articles, tech notes, and best practices.
• Create and deliver product, accessories, and consumer-facing support materials to aid dealers and customers.
• Identify and report recurring issues and recommend system, process, or product improvements to enhance performance and customer experience.
• Follow established escalation protocols, collaborating with internal teams (COE, Legal, Warranty, Engineering, and Operations) as needed.
• Partner with the Legal team to support pending matters, including documentation and case updates.
• Attend departmental and cross-functional meetings to ensure alignment and open communication with external partners.
• Maintain accurate customer files and case records.
• Authorize dealer repairs and place purchase orders as required to support warranty resolutions.
• Process warranty claims accurately and in a timely manner.
• Support boat movement and logistics as business needs arise.
• Work independently at off-site locations—including dealers, boats, and events—adapting quickly to evolving challenges.
• Travel as needed to resolve complex cases in person and, when required, represent Boston Whaler in surveys or legal proceedings.
• Prepare accurate and timely reports as required.
• Perform additional duties and responsibilities as assigned by management.

Qualifications

• Bachelor’s degree in engineering (Mechanical, Marine, Electrical, Systems, or related technical discipline), or equivalent combination of education and directly applicable experience.
• Strong professional written and verbal communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
• Proven ability to analyze complex problems, evaluate multiple data sources, and make sound, defensible decisions.
• Demonstrated ability to work cross-functionally, collaborating effectively with Engineering, Warranty, Legal, Operations, and Customer Service teams.
• Proficiency in Microsoft Office tools (Word, Excel, Outlook).
• Self-directed, proactive professional capable of working independently with minimal supervision.

Skills

• Deep product knowledge and technical insight.
• Ability to diagnose issues, resolve warranty concerns, and support parts and accessory needs.
• Experience in marine, automotive, aerospace, heavy equipment, or complex mechanical systems environments.
• Prior customer-facing or field-based technical support experience.
• Familiarity with marine systems, structural components, electrical systems, propulsion, or fluid systems.
• Knowledge of Boston Whaler products or premium boat manufacturing is a strong plus.
• Experience with multiplexing/digital switching, telematics, and marine electronics desirable.
• Working knowledge of case management or CRM systems (Salesforce or similar preferred).
• Experience reviewing supplier quality, specifications, or component performance and driving corrective actions.
• Exposure to warranty analysis, failure investigation, or root-cause analysis methodologies.
• Field experience conducting on-site inspections or investigations.
• Familiarity with marine regulations or industry standards (ABYC, NMMA, ISO).
• Comfort reviewing technical drawings, schematics, or service documentation.

Benefits

• Comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), wellbeing program, product purchase discounts, and much more.

Pay

The anticipated pay range for this position is $70,600-$101,800 salary. The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. At Brunswick, it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidate’s qualifications and the business context.

Schedule

This role requires 10% travel, with potential for more if willing.

Location

Edgewater, Florida