Technical Engineer - Clinical Practice Support

This position requires U.S. citizenship due to contractual and access requirements. Hybrid schedule: three days in the Pittsburgh office (Tuesday–Thursday).

About the role

The Intermediate Technical Engineer serves as the primary onsite technical resource partner supporting Community Connect physician practices and partner organizations during implementations, upgrades, go-live events, and ongoing operations. This role delivers hands-on technical support while building strong relationships with local IT resources, physicians, clinical staff, office managers, and operational leaders. The engineer supports Epic and related clinical applications, assists with workstation and device deployments, troubleshoots connectivity and access issues, and coordinates with infrastructure, desktop, application, and security teams to ensure successful implementations.

Because many Community Connect practices have limited in-house technical expertise, this individual must effectively translate technical concepts into clear, actionable guidance and serve as a trusted technology advisor. Success requires a combination of strong technical skills, exceptional customer service, proactive problem solving, and the ability to manage stakeholder expectations in fast-paced healthcare environments.

Responsibilities

• Analyze, design, code, test, and implement technical solutions; provide general production monitoring and support, meeting defined scope, target dates, and budgets with minimal or no defects.
• Collaborate with stakeholders across IT, product, analytics, and business teams to gather requirements and provide technical solutions that meet organizational needs.
• Monitor work against production schedule; provide progress updates and report any issues or technical difficulties to leadership.
• Document technical processes and procedures; participate in technical reviews and knowledge-sharing sessions.
• Collaborate on the design and implementation with architecture to ensure solution alignment to enterprise goals and standards.
• Perform technical analysis and provide insights to support decision-making across various departments.
• Stay up-to-date with the latest relevant technologies and industry best practices.
• Other duties as assigned or requested.

Requirements

• 3 years of experience analyzing, designing, coding, testing, and implementing technical solutions, as well as providing general production support, meeting defined scope, target dates, and budgets with minimal or no defects.
• 3 years of technical problem solving, solution implementation, and team/project collaboration experience.
• 3 years of experience with basic computer science concepts and principles, common operating systems, and development languages/scripting.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Computer Engineering, or relevant experience and/or education as determined by the company in lieu of a bachelor's degree.

Preferred Experience

• 5 years of experience with technology platforms, application development tools, business processes, and the software development life cycle used by our enterprise.
• 5 years of experience defining system architectures and exploring technical feasibility trade-offs for optimizing short-term execution while planning for long-term technical capabilities.
• 5 years of experience working with a variety of technology systems, designing solutions, or developing technology solutions in healthcare.
• 5 years of experience with cloud platforms (AWS, Azure, GCP) and their respective services.
• 5 years of experience with technical governance, quality, and technical security best practices.
• 5 years of experience translating requirements, design mockups, prototypes, or user stories into technical designs.
• 5 years of producing technical solutions that are fault-tolerant, efficient, and maintainable.
• Master's degree in Computer Science, Information Systems, Computer Engineering, or a related field.

Skills

• Demonstrated ability to achieve stretch goals in a highly innovative and fast-paced environment.
• Adaptability: Ability to take on diverse tasks and projects, adapting to the evolving needs of the organization.
• Analytical Thinking: Analytical skills with a focus on detail and accuracy.
• Interest and ability to learn other technologies as needed.
• Technical Proficiency: Comfortable with a range of data tools and technologies, with a willingness to learn new skills as needed.
• Track record in designing, implementing, and/or supporting large-scale technical solutions.
• Sense of ownership, urgency, and drive.
• Demonstrated passion for user experience and improving usability.
• Team Collaboration: A team player who can work effectively in cross-functional environments.

Technical Skills

• Epic Application Support
• Healthcare Technology Implementation
• Clinical Application Deployment & Support
• Network Connectivity Fundamentals
• User Access Management & Authentication
• Workstation & Peripheral Device Support
• Remote Access Technologies
• Technical Troubleshooting & Root Cause Analysis
• System Configuration & Validation
• Hardware & Software Support

Business & Customer-Facing Skills

• Customer Relationship Management
• Business & Clinical User Support
• Customer Service Excellence
• Training & End User Education
• Problem Solving & Critical Thinking

Schedule

• Hybrid: three days in the Pittsburgh office (Tuesday–Thursday).
• Travel requirement: 0%–25%.

Physical & Mental Demands

• Lifting up to 10 pounds: Constantly
• Lifting 10 to 25 pounds: Occasionally
• Lifting 25 to 50 pounds: Rarely