Technical Enablement Partner

About the role

The Technical Enablement Specialist will play a crucial role in designing and building an effective way of learning for both the CX Team LiveRampers and customers. The team is responsible for deeply learning new products and features through early implementations to give LiveRampers the training needed to do their job successfully and ensure customers understand the LiveRamp products they purchase.

Responsibilities

• Learn voraciously to develop a deep understanding of the LiveRamp products
• Create clear, engaging, and accessible training materials by gathering content from meetings, product documentation, previous training, and other relevant resources
• Organize training content into courses, modules, and sections in a logical flow that is easy for learners to understand and follow, incorporating narratives, examples, stories, analogies, and visual and video representations to enhance engagement and retention
• Own one or more areas of our products, working closely with the product core team to get what you need to create effective technical training
• Command the room to deliver interactive sessions virtually and in person to large numbers of students while practicing effective classroom management
• Collaborate with offshore teams to oversee the creation of slides and e-learning materials, providing feedback to ensure consistency and quality
• Work with CX teams to identify training needs for internal and external users
• Collaborate with the Product Team to ramp up on a product through the Alpha phase
• Lead technical implementation for products in the Limited Availability phase
• Aid CX teams as a first point of contact for technical issues and customer escalations
• Serve as a feedback loop to product based on customer escalations
• Document learnings and fill in gaps on the internal KB
• Apply adult learning instructional design concepts, such as active learning and spaced repetition, to create useful, engaging, and easily understood training
• Ensure material is consistent, brand-appropriate, and easily digestible throughout all training materials
• Gather qualitative and quantitative feedback from trainees and update content based on learnings
• Create and maintain internal processes and checklists to help ramp up new team members

Qualifications

• 5+ years of professional experience supporting customers in a SaaS environment
• 2+ years of LiveRamp experience
• Excellent understanding of the Ad Tech ecosystem and how LiveRamp’s products fit within it
• Excellent understanding of how LiveRamp’s products work technically
• Insatiable appetite for learning complex technology
• Able to explain technical concepts in simple terms
• Excellent written, verbal, and visual communication skills with a strong ability to communicate effectively with diverse, live audiences (senior leaders, technical and non-technical people, individual contributors, etc)
• Experience collaborating with Product, Engineering, or other subject matter experts to gather detailed information about complex products
• Experience in technical writing of training or documentation
• Experience in training or mentoring new team members
• Strong presentation skills
• Capable of balancing multiple projects and priorities simultaneously, while meeting deadlines
• Excellent time management, organizational, and multi-tasking skills, even under shifting deadlines
• Takes initiative in situations with high ambiguity

Bonus Points

• Experience in creating and maintaining adult learning material: slide decks, handouts/job aids/takeaways, documentation, lab exercises, etc.
• Experience with learning management systems (LMS)
• Is creative, imaginative, and willing to think outside the box
• Positive, collaborative attitude

Pay

The approximate annual base compensation range is $132,000 to $170,000. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.

Schedule

Not specified