Technical Director, Claims - Commercial, E&S/Specialty

About the role

The Commercial, Excess Surplus (E&S) and Specialty Claims team handles some of the most unique and interesting insurance claims at Nationwide. Many have complicated risks and loss history, requiring us to be adaptable and resilient in our work to help customers. If you love a challenge and can apply outstanding organizational, investigative and communication skills to your work, we want to hear from you!

Responsibilities

• Serve as a subject matter expert, interpreting policy language and coverage positions.
• Deliver clear, defensible coverage opinions on complex, high-severity claims.
• Partner with claims professionals to guide strategy, including reservations of rights and declinations.
• Drive consistency and elevate technical excellence across the claims organization.

Requirements

• 7–10 years of experience in Professional & Specialty lines claims and coverage analysis.
• Deep technical expertise across Specialty/Professional Lines coverage.
• Proven success handling complex, high-exposure claims and disputes.
• Experience advising on or managing coverage litigation.

Qualifications

• Undergraduate degree or post-graduate studies preferred.
• Legal degree desired.
• State licensing where required.
• Successful completion of required and/or applicable claims certification training and/or classes.
• Ten years prior insurance coverage related experience with a focus on claims management and technical expertise preferred.
• Strong knowledge of coverage in Commercial, E&S, and Specialty lines with proven experience analyzing and handling complex coverage issues.
• Proven experience handling and/or managing high severity, complex claims, and litigation.
• Specific experience in a particular line of business may be required by the hiring business unit.

Skills

• Excellent customer focus to proactively identify and understand customer needs.
• Ability to effectively communicate interpersonally with individuals and groups.
• Demonstrated decision-making skills, effective listening, verbal and written communication skills necessary for customer contact, negotiation, presentations, project management, and personnel management.
• Ability to make decisions, establish priorities, and set strategic directions.
• Ability to organize and deal with a variety of situations, discern problems and recommend and/or implement resolutions.
• Ability to utilize PC and applicable software preferred.

Benefits

• Medical/dental/vision
• Life insurance
• Short and long term disability coverage
• Paid time off
• Eight paid holidays
• Lifetime paid time off
• Unity Day paid time off
• 401(k) with company match
• Company-paid pension plan
• Business casual attire