Jobs · Customer Service

Technical Claims Specialist

Liberty Mutual Insurance · United States · 4 days ago
RemoteRemoteCustomer ServiceFull-time

Responsibilities

  • Investigates claims to determine whether coverage is provided; includes analysis of potentially applicable policy provisions and drafting comprehensive coverage position letters, sometimes in conjunction with Home Office Legal coverage counsel.
  • Evaluate liability and verify damages.
  • Resolve claims within authority and make recommendations regarding case value and resolution strategy to Unit Manager on cases which exceed authority.
  • Works closely with defense counsel in managing litigated files according to established litigation management protocols.
  • Identifies and appropriately handles suspicious claims.
  • Identifies and appropriately handles claims with third party subrogation potential.
  • Establishes and maintains accurate reserves on all assigned files. Makes timely reserve recommendations to Unit Manager on cases which exceed authority.
  • Prepares for and attends mediation sessions and/or settlement conferences and negotiates on behalf of LMG and LMG Insureds.
  • Makes recommendations regarding strategy based upon developments.
  • Confers directly with policyholders on coverage and resolution strategy issues.
  • Establishes and updates -Action Plans- on assigned claims which clearly reflect file status and disposition strategy.
  • Provides support for more senior and upper-level claim handlers on the Team, including but not limited to special claim and account level projects and data organization.

Qualifications

  • Solid understanding of General Liability and Business Auto claims handling techniques and a working knowledge of LMG Claims procedures.
  • Demonstrated ability to communicate effectively.
  • Strong writing skills and ability to draft clear and concise coverage position letters and authority memos in matters involving complex claims and coverage analysis.
  • A Bachelor’s Degree or equivalent business experience is required.
  • Generally possesses 4-5 years of related claims experience.

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role.

Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

About Us

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

California

Los Angeles

Incorporated

Los Angeles Unincorporated

Philadelphia

San Francisco

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