Technical DevOps Manager

Responsibilities

• Team Leadership and Operational Oversight: Oversee the day-to-day activities of the DevOps team, ensuring effective execution of operational priorities/support, and strategic initiatives.
• Provide leadership, direction, and accountability across DevOps KTLO activities, ensuring stability, responsiveness, and consistent service delivery.
• Mentor team members, promote collaboration, and foster a culture of ownership, accountability, and continuous improvement.
• Serve as a key liaison across engineering, architecture, security, infrastructure, and leadership teams to ensure alignment of priorities and successful execution of initiatives.
• Work closely with peer managers, directors, architects, project managers, and business stakeholders in a highly collaborative and agile environment.
• Communicate clearly across technical and business stakeholders through status updates, issue management, and delivery reporting.
• Agile Delivery and Planning: Partner with project managers and technical teams to support planning, prioritization, and execution of work across an agile delivery model.
• Contribute to story grooming, backlog refinement, sprint planning, and ongoing coordination to ensure work is well defined, properly sequenced, and delivered on time.
• Help drive execution discipline across both projects work and operational support activities.
• Technical Leadership and Problem Resolution: Provide hands on technical leadership across infrastructure, cloud, DevOps, and platform related initiatives, with the ability to engage deeply when needed.
• Take ownership of critical issues, risks, and cross functional dependencies, driving them through resolution with urgency and sound judgment.
• Support complex troubleshooting efforts and provide leadership across operational incidents, escalations, and service improvement opportunities.
• Architecture, Documentation, Reporting, and Governance: Partner closely with architects and engineering leaders to support scalable, resilient, and well governed platform and infrastructure solutions.
• Produce clear, audience appropriate reporting for both technical and non-technical stakeholders, including detailed documentation for engineering teams and executive summaries, status reporting, and recommendations for Directors, Vice Presidents, and C suite leadership.
• Translate complex technical and operational information into meaningful reports, dashboards, summaries, and recommendations that support decision making, visibility, and governance.
• Cloud Transformation, Automation, and Cost Management: Lead and support cloud migration, modernization, and automation initiatives that improve scalability, efficiency, and operational reliability.
• Drive the adoption of automation and engineering practices that streamline deployment, maintenance, and support activities.
• Own and help manage infrastructure and cloud cost optimization efforts, including cost visibility, resource efficiency, forecasting, and ongoing financial accountability.

Qualifications

• Bachelor’s degree or equivalent work experience, with a minimum of 10 years of progressive experience in DevOps, cloud, infrastructure, or platform engineering, including prior experience leading teams or technical operations.
• Strong hands-on experience working in hybrid cloud and on premises environments, with the ability to lead day to day operations while also supporting delivery of key initiatives.
• Proven experience working in agile delivery models, including close coordination with project managers and active involvement in planning, prioritization, backlog refinement, and story grooming.
• Demonstrated ability to work closely with architects, peer managers, and technical teams to solve problems, remove blockers, and keep work moving across operational and project efforts.
• Strong communication, documentation, and reporting skills, with the ability to create clear technical standards, procedures, and operational documentation, while also providing concise updates to Directors, Vice Presidents, and executive leadership.
• Knowledge of PCI or similar security and compliance frameworks, including audit procedures and CIS security hardening standards, is a plus.
• Strong ownership mindset with the ability to lead issue resolution, manage risks, drive accountability, and step into technical detail when needed to support the team.
• Solid technical background in cloud platforms, infrastructure, automation, and DevOps practices, with prior hands-on experience in scripting, coding, or automation strongly preferred.
• Experience supporting cloud migration, automation, cost management, and operational governance in enterprise environments, with working knowledge of security and compliance practices such as PCI and CIS standards preferred.
• Relevant certifications are considered a plus, including cloud and DevOps certifications, Azure, Azure DevOps, Azure Security, TOGAF, PMP, or equivalent industry credentials in architecture, delivery, and platform operations.