Technical Development Manager

About the role

Supports sales and customers in technical matters. Main targets are to maintain existing business and create new business acting as a link between customers and mills.

Responsibilities

• To ensure proactive technical and product support to customers that enable the business building related to our commercial strategy
• Joint structured work with Sales to build new premium products business (upgrading existing customers and new customers)
• To ensure high-quality technical support to customers/sales related to existing business
• Efficient technical support valued by customers enabling a differentiator to competitors and supporting strengthened relationships with customers
• To provide relevant and needed knowledge building/trainings to Sales, so that sales is well prepared to efficiently promote and sell SSE products
• To drive Customer development projects supporting the SSE commercial strategy
• Continuous flow of customer development projects both enabling new business and up-grading business as well as strengthening relationship with customers
• Support Product development organization with relevant knowledge in accordance with agreed Product Development Plans
• Act as a link between customers and Product development to ensure customer needs and feedback are transferred into the process

Requirements

• Minimum 5 years of steel and/or Automotive experience in a technical position
• Experience in customer relationships and socially skilled and working with persons/groups
• Bachelor’s degree in Metallurgy, Mechanical Engineering, or other related discipline
• Preferred: Master’s degree in Business or Science
• Constantly required: Sit and work at a desk
• Frequently required: Stand and walk, and may alternate sitting and standing as needed
• Balance, stoop, kneel, crouch, crawl, climb
• Twist at waist level
• Reach above shoulder level, at waist/desk level, and below waist/desk level
• Finger with right hand, left hand, and both hands (fine motor)
• Feel with right hand, left hand, and both hands (sensing temperatures and textures)
• Occasionally required: Push, pull, lift and/or carry up to 50 pounds
• Required to: Talk person to person, on the phone, and in group settings as needed
• Required to: Hear in person, on the phone, and in group settings as needed
• Possess near