Technical Delivery Lead (Investment Management)

Key Responsibilities

• Serve as the first point of contact for techno-functional triage of Data issues, leveraging domain and system knowledge to diagnose, route, and coordinate resolution.
• Own end-to-end issue lifecycle management, ensuring timely resolution and adherence to SLA commitments.
• Proactively identify and escalate high-priority or time-sensitive items (e.g., same-day deliverables) to maintain delivery focus.

Stakeholder Communication & Alignment

• Provide clear, timely updates to stakeholders and manage escalations effectively.
• Act as a liaison between Investment Operations, Technology teams, and dependent systems to ensure alignment and transparency.
• Support strong partnership with Ops and Tech managers to drive coordinated outcomes.

Team Operations & Cadence Management

• Lead daily end-of-day checkpoints/standups to review progress, surface blockers, and align on next-day priorities.
• Lead sprint planning sessions and facilitate Scrum ceremonies across multiple data engineering workstreams.
• Plan and facilitate monthly team meetings, including agenda development, logistics coordination, and documentation of key decisions and action items.

JIRA Governance & Backlog Management

• Enforce JIRA standards, ensuring tickets are accurately created with required fields and aligned to defined workflows.
• Manage and prioritize Data Engineering backlog, including ongoing grooming, task allocation, and support for ad-hoc analysis tied to enterprise initiatives.
• Drive improved visibility and throughput by reducing bottlenecks and ensuring work is appropriately sequenced.

Reporting & Continuous Improvement

• Develop and maintain operational dashboards, track KPIs, and provide actionable insights to leadership on a weekly basis.
• Identify and drive process improvement opportunities to enhance efficiency, quality, and scalability of Data Engineering delivery operations.