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Jobs · Montana

Technical Customer Support Representative, Experienced

CHS Inc. · Havre, MT · 1 mo ago
On-siteFull-time
We need to output HTML fragment with sections: About the role? The posting includes a summary paragraph about CHS and the role. We need to use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when there is real specific content. We need to parse content. First, we have introductory paragraph: "CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture. Summary CHS has an exciting opportunity to join the enterprise customer service team. We are looking for a Technical Customer Support Representative. The customer service function is responsible for facilitating resolution of various types of customer inquiries and disputes. Customer service provides support to customers when dealing with system access and reporting, handling account changes like bank details and shipping locations, invoice explanations and sharing posted prices. Customer service uses available resources and works with internal team members across business functions to investigate and resolve customer inquiries. This position has the opportunity to be placed within our Minnesota business unit in Havre, MT" That's about the role. So we can put that under

About the role

with

containing that text. Next, Responsibilities: The posting lists responsibilities with bullet points after "Responsibilities You will:" then a list of items separated by line breaks. We need to extract each bullet as

  • . The text includes multiple sentences; we need to split by line breaks or maybe by sentences? The original: "Responsibilities You will:Onboarding & Customer Portal Support: Initiate new customer set up and portal access. Monitor set up process and address delays to ensure safety and compliance requirements are completed. Initiate account changes (bank account, address, etc.) as needed. Provide customer information on how to do business with CHS and utilize digital tools. Contracting & Order Support: Provide customers with posted bids and price sheet quotes. Work with customers to ensure contract policy is followed, including gathering contract signatures, following up on unfulfilled contracts and over applied bushel designation, etc. Also, general pricing and invoice/ticket application ownership and questions. Support and facilitate activities related to product delivery, order fulfillment, contract amendments and confirmation, and billing/payment balances.Billing & Grain Payment Inquiries: Facilitate customer inquiries related to customer and settlement payments, prepay balance, invoice and payment/contract status and reprinting documents upon request. Intake payments and provide explanation of how to apply.Disputes & General Support: Intake all types of customer disputes such as delivery issues, invoices, contract and pricing discrepancies, and quality. Provide general support including location wait times, where to send payment, and hours of location operation. Provide support for 1099 and patronage statement inquiries.Contract Administration: Review contract details provided by sales team to ensure accuracy. Precisely execute contract creation and amendments. Electronic document management. Compile and distribute relevant reports for stakeholders. Monitor contract performance and track form status for compliance.Other duties and responsibilities as needed or assigned." We can treat each sentence after colon as separate bullet? But they are grouped under headings like "Onboarding & Customer Portal Support:" etc. We could keep them as separate bullet points for each sentence. That seems okay. We need to preserve all substantive info; not invent. So we will produce
    • for each sentence. Let's split: Onboarding & Customer Portal Support: - Initiate new customer set up and portal access. - Monitor set up process and address delays to ensure safety and compliance requirements are completed. - Initiate account changes (bank account, address, etc.) as needed. - Provide customer information on how to do business with CHS and utilize digital tools. Contracting & Order Support: - Provide customers with posted bids and price sheet quotes. - Work with customers to ensure contract policy is followed, including gathering contract signatures, following up on unfulfilled contracts and over applied bushel designation, etc. - Also, general pricing and invoice/ticket application ownership and questions. - Support and facilitate activities related to product delivery, order fulfillment, contract amendments and confirmation, and billing/payment balances. Billing & Grain Payment Inquiries: - Facilitate customer inquiries related to customer and settlement payments, prepay balance, invoice and payment/contract status and reprinting documents upon request. - Intake payments and provide explanation of how to apply. Disputes & General Support: - Intake all types of customer disputes such as delivery issues, invoices, contract and pricing discrepancies, and quality. - Provide general support including location wait times, where to send payment, and hours of location operation. - Provide support for 1099 and patronage statement inquiries. Contract Administration: - Review contract details provided by sales team to ensure accuracy. - Precisely execute contract creation and amendments. - Electronic document management. - Compile and distribute relevant reports for stakeholders. - Monitor contract performance and track form status for compliance. Other duties and responsibilities as needed or assigned. We'll include that as a bullet. Now Minimum Qualifications (required): "1+ years of experience in Customer Service and Technical SupportHigh School diploma or GED". Actually there is missing space: "SupportHigh". We'll treat as two items: "1+ years of experience in Customer Service and Technical Support" and "High School diploma or GED". We'll put under

      Minimum Qualifications

      maybe as Requirements? The instruction says use headings like Requirements, Qualifications, Skills. We have Minimum Qualifications (required) and Additional Qualifications. We could map Minimum Qualifications to

      Requirements

      (or Qualifications). Additional Qualifications to

      Qualifications

      or Skills. Let's decide: Use Requirements for mandatory, Qualifications for preferred/additional, Skills for skills. We'll follow typical: Requirements = minimum qualifications; Qualifications = additional qualifications; Skills = specific skills listed. Thus:

      Requirements

      • 1+ years of experience in Customer Service and Technical Support
      • High School diploma or GED
      Additional Qualifications: "Strong written and verbal communication skillsProficient with MS Word, Excel, and PowerPointAbility to work extended hours to meet business demandsAbility to read, write and communicate in Spanish, preferredPre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse." We need to separate items. The text runs together: "Strong written and verbal communication skillsProficient with MS Word, Excel, and PowerPointAbility to work extended hours to meet business demandsAbility to read, write and communicate in Spanish, preferred". We'll split at capital letters after a lowercase? We'll manually separate: - Strong written and verbal communication skills - Proficient with MS Word, Excel, and PowerPoint - Ability to work extended hours to meet business demands - Ability to read, write and communicate in Spanish, preferred Then the pre-employment screening paragraph is more about process; could be included as a note but not a qualification. Might be considered part of Requirements? It's about screening; we could include as a separate bullet under Requirements or Qualifications? It's not a qualification but a condition. Probably we can include as a bullet under Requirements? But it's not a qualification; it's a condition. The instruction: preserve all substantive information. So we should include it somewhere. Could be under Requirements as a note: "Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse." We'll put as a

      under Requirements or Qualifications? Probably under Requirements as it's a condition. But we already have a list; we can add a

      after the list. Physical Requirements: "Ability to sit, stand, bend, walk and talk". That's a physical requirement; could be under Requirements as well. Now Benefits: The posting says: "CHS offers a competitive total rewards package. Compensation includes base wage and, depending upon position, may include other earnings such as bonus, incentives and commissions. Actual pay offered will vary based on multiple factors which may include, without limitation, experience, education, training, specialized skills and certifications, minimum wage/salary requirements under local law. Benefits include medical, dental, vision, wellness programs, life insurance, health and dependent care spending accounts, paid time off, 401(k), pension, profit sharing, short- and long-term disability, tuition reimbursement and adoption assistance, subject to the eligibility requirements for each benefit plan." We have Pay and Benefits sections. Pay: they mention compensation includes base wage and may include other earnings such as bonus, incentives and commissions. Actual pay offered will vary based on factors. That's not a specific number; it's vague. The instruction says: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state compensation and benefits, albeit generic. So we can include Pay and Benefits sections. Pay: we can put a

      summarizing: "Compensation includes base wage and may include other earnings such as bonus, incentives and commissions. Actual pay offered will vary based on factors such as experience, education, training, specialized skills and certifications, and minimum wage/salary requirements under local law." Benefits: list the benefits as a

      • each. Benefits list: medical, dental, vision, wellness programs, life insurance, health and dependent care spending accounts, paid time off, 401(k), pension, profit sharing, short- and long-term disability, tuition reimbursement and adoption assistance. We'll make each as separate bullet. Schedule: Not mentioned. So we omit Schedule section. Now we need to remove boilerplate: EEO, equal opportunity, scam warning, etc. At end: "CHS is an Equal Opportunity Employer/Veterans/Disability. Please note that any communication from a CHS recruiter would be sent using a chsinc.com email address. In addition, a CHS recruiter will not ask for confidential information over the phone or in an email, or request money from a candidate involved in an offer process. If you have questions regarding an employment opportunity, please reach out to chscareers@chsinc.com; to verify that the communication is from CHS." Remove that. Also remove "Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse." Actually we kept that as part of Requirements? It's not a qualification but a condition; we could keep it as a note under Requirements. It's substantive. We'll keep. Now we need to output only HTML fragment, no /, no markdown. We'll structure:

        About the role

        ...

        Responsibilities

        • ...
          • ...

        Requirements

        • 1+ years of experience in Customer Service and Technical Support
        • High School diploma or GED

        Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse.

        Ability to sit, stand, bend, walk and talk

        Qualifications

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