Technical Customer Support (Remote Position) - Westminster, CA

About the role

This role is ideal for a strong Tier 1–2 IT professional who enjoys a mix of end-user support, troubleshooting, project work, and vendor coordination.

Responsibilities

• Provide hands-on technical support in a fast-paced environment
• Support PCs, laptops, tablets, mobile devices, and peripherals
• Administer Microsoft 365, including user account creation, modification, and termination, password resets, and access management
• Support email services such as Teams, SharePoint, and OneDrive
• Navigate and perform basic troubleshooting on Windows servers
• Understand and apply basic networking knowledge, including switches, wireless access points (WAPs), firewalls, and connectivity troubleshooting
• Understand and implement cybersecurity best practices, including Multi-Factor Authentication (MFA) and endpoint security tools
• Ensure general security awareness and compliance
• Manage hardware deployments, imaging, software installations, and inventory

Requirements

• 5–7 years of IT support experience
• Strong Tier 1–2 troubleshooting experience in a Windows-based environment
• Experience supporting PCs, laptops, tablets, mobile devices, and peripherals
• Microsoft 365 administration experience, including User account creation, modification, and termination, Password resets and access management, Email support, Teams, SharePoint, and OneDrive support
• Ability to navigate and perform basic troubleshooting on Windows servers
• Basic networking knowledge, including Switches, Wireless Access Points (WAPs), Firewalls, and Connectivity troubleshooting
• Understanding of cybersecurity best practices, including Multi-Factor Authentication (MFA) and Endpoint security tools
• General security awareness
• Experience with hardware deployments, imaging, software installations, and inventory management