Technical Customer Support (US Remote)

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations.

About the role

The Managed and Support Services team delivers an "always-on" rigor to keep software ecosystems operational and optimized. We focus our human energy on "Solving for safer" by maintaining the software lifelines that public safety agencies trust to connect those in need with those who can help.

As a Technical Support Specialist, you will champion customer success by troubleshooting sophisticated application suites that support public safety operations. We foster an inclusive, human-centric environment where your technical prowess acts as a cognitive shortcut, delivering clarity to our partners in the moments that matter.

Responsibilities

• Resolve software problems by identifying the root cause of reported public safety application incidents
• Gather precise application data to assist Engineering teams with code fixes and defect classification
• Implement configuration workflows that help to ensure customer technical configurations align with their operational goals
• Work dynamically across Support, Product Management, Engineering, and Customer Success groups
• Analyze customer relationships across internal departments to deliver a collaborative approach to application maintenance
• Participate in an on-call rotational schedule to provide support for mission-critical software systems during off-hours

Requirements

• MS SQL Server to analyze relational database performance and isolate environmental defects
• MS Windows Server to manage configuration deployment and host operating system troubleshooting
• Network Infrastructure to oversee firewall, router, and basic networking configurations
• Technical Communication to translate complex software investigations into clear, user-focused resolution paths
• Ticketing Systems to manage case lifecycle tracking from initial contact to deployment verification
• Autonomy to perform effectively as an independent resource within high-stakes, time-sensitive settings
• Bachelor's Degree
• 3+ years of technical customer support experience
• Must be able to obtain background clearance as required by government customer
• Legal authorization to work in the U.S. indefinitely is required; employer work permit sponsorship is not available for this position
• Under 10% travel

Preferred Qualifications

• Previous knowledge of the PremierOne Application Suite
• Experience with public safety records management systems (RMS)
• Familiarity with F5 or Fortigate networking components

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Pay

Target base salary range: $110,000 - $120,000. Pay within this range varies and depends on job-related knowledge, skills, and experience.

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave