Technical Customer Support (US Remote)

About the role

For our client, we are seeking a Technical Customer Support to join the team of a leader in the Telecommunications & Hardware space. This role will lead technical work focused on secure, reliable systems and risk-aware execution. You will work across engineering, product, operations, and business stakeholders to translate complex requirements into practical technology solutions. The position offers the opportunity to influence architecture, execution quality, and the technology capabilities that enable long-term growth within a Telecommunications & Hardware environment.

Responsibilities

• Resolve software problems by identifying root causes of application incidents
• Gather precise application data for Engineering teams
• Implement configuration workflows to align customer needs with operational goals
• Collaborate across Support, Product Management, Engineering, and Customer Success groups
• Analyze customer relationships for collaborative application maintenance
• Participate in on-call rotational schedule for critical support

Qualifications

• Bachelor's Degree
• 3+ years of technical customer support experience
• Must pass security clearance background check
• Legal authorization to work in the U.S. indefinitely is required
• Familiarity with PremierOne Application Suite is a plus

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave and more

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $110,000 – $120,000 annually