Technical Customer Support Experienced

Responsibilities

• Initiate new customer set up and portal access.
• Monitor set up process and address delays to ensure safety and compliance requirements are completed.
• Initiate account changes (bank account, address, etc.) as needed.
• Provide customer information on how to do business with CHS and utilize digital tools.
• Provide customers with posted bids and price sheet quotes.
• Work with customers to ensure contract policy is followed, including gathering contract signatures, following up on unfulfilled contracts and over applied bushel designation, etc.
• Support and facilitate activities related to product delivery, order fulfillment, contract amendments and confirmation, and billing/payment balances.
• Facilitate customer inquiries related to customer and settlement payments, prepay balance, invoice and payment/contract status and reprinting documents upon request.
• Intake payments and provide explanation of how to apply.
• Provide support for 1099 and patronage statement inquiries.
• Review contract details provided by sales team to ensure accuracy.
• Precisely execute contract creation and amendments.
• Electronic document management.
• Compile and distribute relevant reports for stakeholders.
• Monitor contract performance and track form status for compliance.
• Other duties and responsibilities as needed or assigned.

Minimum Qualifications (required)

• 1+ years of experience in Customer Service and Technical Support
• High School diploma or GED
• Strong written and verbal communication skills
• Proficient with MS Word, Excel, and PowerPoint
• Ability to work extended hours to meet business demands
• Ability to read, write and communicate in Spanish, preferred