Technical Customer Support

About the role

At Kelly®, we believe in supporting individuals who seek growth, learning, and evolution. We’re excited to offer an opportunity for a Technical Support Representative to join a premier pharmaceutical client in Rochester, NY.

Work arrangement

Hybrid after training (in-office Monday to Wednesday).

Contract type

Long-term.

Why you should apply

• Enjoy the flexibility of a hybrid work environment
• Gain stability and room for growth with a long-term contract
• Thrive in a supportive, collaborative team culture
• Expand your industry experience with a reputable pharmaceutical client

Responsibilities

• Process orders quickly and accurately via email, fax, telephone, and electronic systems
• Troubleshoot order processing inquiries and resolve issues promptly
• Monitor open orders to ensure timely and accurate distribution
• Respond to customer requests, including product information, order details, cancellations, tracking, and billing
• Manage tasks efficiently using CRM systems and Microsoft Excel

Qualifications

• High school diploma required
• French language skills are a plus
• Minimum 2 years of customer service and order entry experience
• Demonstrated troubleshooting expertise
• Comfortable navigating multiple computer systems
• Proficient in Microsoft Office, especially Excel
• Reliable attendance and a professional attitude
• Self-motivated with a proactive approach to learning

Pay

$18.50 per hour.

Schedule

Monday – Friday, 9:30 AM – 6:00 PM.