Technical Customer Support

About the role

Elevate Customer Success as a Technical Customer Support Technician. Transform Your VDC Expertise: Empower the Future of Construction Technology!

Join our AECO team and use your VDC solution mastery to solve complex challenges, drive innovation for preconstruction modeling adoption, and make a tangible impact on global infrastructure.

What Makes This Role Great

As a Technical Customer Support Technician, you will be directly involved in shaping customer success by delivering high-impact technical support for cutting-edge VDC and Fabrication solutions. You will go beyond standard troubleshooting by helping MEP contractors, detailers, and fabricators leverage Trimble FabShop as their solution for fabricating Sheet Metal Duct and constructable Revit models and Trimble purpose-built connected technologies.

Key Exciting Responsibilities

• Drive fast, efficient customer solutions across connected VDC products while championing customer feedback to resolve software bugs and requirement needs.
• Collaborate with cross-functional development and training teams to continuously enhance product workflows, documentation, and feature requests in Jira.
• Represent the organization as a recognized technical expert at business conferences, industry events, and strategic customer meetings.
• Author impactful technical notes and clear documentation that streamline workflows for internal teams and global end-users.

Essential Skills & Experience

• 3+ years of technical customer support experience in software or technology environments.
• Hands-on expertise with Shop management software such as Trimble FabShop, Autodesk CamDuct or similar applications.
• Strong analytical and troubleshooting abilities applied to system set-up, networking, and software interoperability.
• Prominent success in supporting or implementing BIM adoption across MEP engineering or construction specialties.
• Outstanding interpersonal and written communication skills with a strong, customer-focused approach.

Bonus Points

• Hands-on expertise using BIM/VDC software such as Autodesk Revit, Trimble SysQue, Trimble Connect, Autodesk Fabrication, or AutoCAD.
• Direct experience supporting Tier I through Tier III software issues using tools like Zoom, TeamViewer, or similar remote desktop software.
• Familiarity with Salesforce CRM and support ticket management systems.
• Familiarity with Microsoft SQL and Windows 11.
• Knowledge of tools like Connect2Fab or MEPContent for Fabrication Logistics.

Location

Knoxville, TN, Westminster, CO, Portsmouth, NH

Travel Requirement

5%

Why You'll Love Working With Us

At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow. You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste. Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work. Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Compensation

Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Benefits

• Comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.
• Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

How to Apply

Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.

Application Deadline

Trimble accepts applications on an ongoing basis until the position is filled.