Technical Customer Support
About Us
Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability. From purpose-built products to enterprise-level solutions, our technology empowers professionals in construction, geospatial, government, transportation, and more. AECO: Trimble is empowering stakeholders through planning, design, construction and the entire asset lifecycle. The company’s innovative and connected ecosystem of solutions improves coordination and collaboration between teams, phases and processes. Automating work and transforming workflows, Trimble is enabling teams to deliver with confidence at every turn. For more information, visit: construction.trimble.com.
What Makes This Role Great
As a Technical Customer Support Technician, you will be directly involved in shaping customer success by delivering high-impact technical support for cutting-edge VDC and Fabrication solutions. You will go beyond standard troubleshooting by helping MEP contractors, detailers, and fabricators leverage Trimble FabShop as their solution for fabricating Sheet Metal Duct and constructable Revit models and Trimble purpose-built connected technologies.
Responsibilities
- Drive fast, efficient customer solutions across connected VDC products while championing customer feedback to resolve software bugs and requirement needs.
- Collaborate with cross-functional development and training teams to continuously enhance product workflows, documentation, and feature requests in Jira.
- Represent the organization as a recognized technical expert at business conferences, industry events, and strategic customer meetings.
- Author impactful technical notes and clear documentation that streamline workflows for internal teams and global end-users.
Requirements
- 3+ years of technical customer support experience in software or technology environments.
- Hands-on expertise with