Technical Customer Success Manager (COPA)

About the role

We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team. You will help valued customers achieve their strategic objectives and obtain maximum value from their investment in the Armis Platform by aligning new use cases to CISO goals, identifying growth opportunities, and matching our latest innovations to clients’ business goals. The T.CSM will guide customers in the successful adoption and operationalization of the Armis platform, ensuring hands-on technical delivery and configuration across all levels of the organization. You will serve as the business liaison between the customer and all cross-functional teams within Armis, including Executive, Product Management, Engineering, Sales, Training, and Enablement.

Responsibilities

• Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
• Understand customer use cases and provide recommendations to improve security posture and platform utilization.
• Build and maintain trusted relationships with technical stakeholders and decision-makers.
• Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
• Ensure deployment and configuration align with key business use cases and are delivered on schedule.
• Stay current on third-party integrations and how they interact with Armis within customer environments.
• Serve as a subject matter expert in your area of technical proficiency.
• Partner with Product, Engineering, Support, and Sales teams to drive account success.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
• 2+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.
• 5+ years experience in network engineering, architecture, support, or design.
• 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments.
• Strong communication and presentation skills across technical and executive audiences.
• 3+ years experience in IT, security, healthcare tech, or similar environments.
• Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

Preferred Qualifications

• Knowledge of healthcare/ICT devices, manufacturers, or applications.
• Experience securing IT, IoT, or healthcare systems.
• Familiarity with scripting languages (Python preferred).
• Ability to travel up to 20–25% per quarter.

Pay

$139,000 - $188,000 per year. The salary range does not include other forms of compensation or benefits (e.g., bonuses, commissions, stocks, health insurance).

Benefits

Visit our careers site for more information on benefits at Armis.